Job Description

Job Title: Manager - Training & Development (Fashion & Retail Industry)

Location:

Goregaon

Reporting To:

Head - Human Resources

Position Overview:

The

Manager - Training & Development

will design, implement, and evaluate impactful learning programs to enhance skills, knowledge, and performance across the organization. This role will focus on building capabilities in

fashion retail operations, product knowledge, styling expertise, customer service excellence, and leadership readiness

to drive business growth and uphold brand positioning.

The position requires a

creative, trend-aware approach

to learning, with deep understanding of the fashion industry's fast-changing styles, seasonal collections, and customer engagement strategies.

Key Responsibilities

1. Training Needs Analysis (TNA) & Capability Mapping

Partner with business leaders to identify skill gaps across retail, merchandising, design, manufacturing, supply chain, and corporate functions. Conduct structured TNA using surveys, interviews, observations, and performance data. Develop a

Skills & Competency Matrix

tailored to the fashion industry for role-based training design.

2. Training Design & Development

Create role-specific training modules for:

Store Teams:

Customer engagement, styling tips, upselling, product care, VM guidelines.

Design & Merchandising:

Trend forecasting, seasonal collection planning, fabric/material knowledge.

Production & Quality:

Garment construction, quality control, compliance.

Corporate Staff:

Communication, project management, compliance awareness. Develop

brand & product knowledge training

for each seasonal launch, including lookbooks and storytelling modules. Use blended learning methods: classroom sessions, on-the-job training, e-learning, simulations, and role plays. Design visually appealing, brand-aligned training aids.

3. Training Delivery

Facilitate

in-person and virtual sessions

across multiple locations. Conduct

Train-the-Trainer

programs for store managers and supervisors. Host

seasonal workshops

for store teams to align with new trends and collection themes.

4. Talent Development & Career Growth

Implement

Individual Development Plans (IDPs)

for high-potential talent. Launch leadership development pathways for retail supervisors, store managers, and emerging leaders. Provide one-on-one coaching and mentoring for career progression.

5. Learning Technology & Digital Training

Maintain and update the

Learning Management System (LMS)

with schedules, content, and tracking tools. Develop

bite-sized video learning

and

microlearning modules

for quick, on-demand access. Incorporate

gamification

and interactive tools to enhance engagement.

6. Monitoring & Evaluation

Track training participation, completion rates, and retention through post-training assessments. Apply the

Kirkpatrick Model

or similar framework to measure ROI. Submit quarterly reports to leadership highlighting training effectiveness and business impact.

7. Cross-Functional Collaboration

Work with

Marketing

to align training with seasonal campaigns. Collaborate with

VM & Retail Operations

to ensure visual and operational standards are trained and maintained. Partner with

HR Business Partners

to integrate training into talent management strategies.

Qualifications & Experience

Education:

Bachelor's/Master's in Fashion Management, Retail Management, HR, or related field.

Experience:

5-8 years of L&D experience in fashion, apparel retail, or luxury retail. Proven expertise in

Retail fashion training

and

product knowledge programs

. Strong facilitation, storytelling, and presentation skills. Understanding of fashion trends, customer behaviour, and seasonal product cycles. Proficient in MS Office, e-learning tools, and training content creation software.

Availability:

6-day work week, with willingness to travel across India as required.

Key Competencies

Creativity & innovation in training design. Excellent interpersonal and communication skills. Ability to thrive in a fast-paced, seasonal, trend-driven environment. Analytical thinking and data-driven decision-making. Passion for fashion, retail excellence, and brand growth.
Job Type: Full-time

Pay: From ?526,617.54 per year

Work Location: In person