Job Description

Position
Manager - Training
Number of Positions
1
Department
CAT - Loyalty
Function
Training
Reporting to
Zone Training Manager
Band
4
Location
Bangalore
Team size (D/I)
0
KEY RESPONSIBILITIES:
Conduct training modules for Sales Team

• Conducting induction and on-boarding training programs

• Training on selling skills

• Training on all MLI Insurance products and processes

• Training on all MLI Digital tools and Assets

• All other training programs as outlined by the organization

• Conducting PRP and FOD as and when required

Conducting training in blended delivery format

• Delivering training in accordance with the learning journey design and blended delivery format - classroom training and/or virtual trainings

• Developing facilitation skills and virtual delivery

skills to ensure seamless training delivery across all sessions
Administrative

• Manager-trainer to drive adoption of the digital learning platform across all roles

• Responsible for driving digital assessments among the Sales Team

• Responsible for driving self-learning among Sales Teams

• Responsible for calendarzing and effectively planning all training sessions with the RHs / TMs

• Responsible for delivering all training adhering to the training calendar designed

• Responsible for driving business performance of all learners

• Responsible to drive attendance to all training sessions

• Responsible to capture attendance in TMS/ELM within the stipulated time defined

• Responsible to coordinate with the RH / TMs in calendarizing all training sessions for an office

• Responsible to plan travel for training sessions in various locations as required

Look after training logistics

• Schedule training sessions

• Ensure wider participation of Sales Team in programs

Monitor progress of Sales Team on a continuous basis

• Seek regular feedback from stake holders

• Ensure that Sales Team follow moral and ethical standards when dealing with clients

• Monitor Sales team development

Update training material

• Review present training material

• Scan environment

• Incorporate feedback from sales team

MEASURES OF SUCCESS

• Participant feedback
• Number of days of training
• Customer survey rating
• Digital adoption / adoption of digital learning platform
• Attendance of Sales Team in training sessions
• Monthly Achievement against the target for the Sales Team across multiple performance parameters

Desired qualification and experience

• Graduate in any discipline
• Overall experience of 3-6 years
• 2-3 Years should be in frontline sales and services
• 3-4 Years of training experience working as a sales trainer in Life Insurance would be plus

Position
Manager - Training
Number of Positions
1
Department
CAT - Loyalty
Function
Training
Reporting to
Zone Training Manager
Band
4
Location
Bangalore
Team size (D/I)
0
KEY RESPONSIBILITIES:
Conduct training modules for Sales Team

• Conducting induction and on-boarding training programs

• Training on selling skills

• Training on all MLI Insurance products and processes

• Training on all MLI Digital tools and Assets

• All other training programs as outlined by the organization

• Conducting PRP and FOD as and when required

Conducting training in blended delivery format

• Delivering training in accordance with the learning journey design and blended delivery format - classroom training and/or virtual trainings

• Developing facilitation skills and virtual delivery

skills to ensure seamless training delivery across all sessions
Administrative

• Manager-trainer to drive adoption of the digital learning platform across all roles

• Responsible for driving digital assessments among the Sales Team

• Responsible for driving self-learning among Sales Teams

• Responsible for calendarzing and effectively planning all training sessions with the RHs / TMs

• Responsible for delivering all training adhering to the training calendar designed

• Responsible for driving business performance of all learners

• Responsible to drive attendance to all training sessions

• Responsible to capture attendance in TMS/ELM within the stipulated time defined

• Responsible to coordinate with the RH / TMs in calendarizing all training sessions for an office

• Responsible to plan travel for training sessions in various locations as required

Look after training logistics

• Schedule training sessions

• Ensure wider participation of Sales Team in programs

Monitor progress of Sales Team on a continuous basis

• Seek regular feedback from stake holders

• Ensure that Sales Team follow moral and ethical standards when dealing with clients

• Monitor Sales team development

Update training material

• Review present training material

• Scan environment

• Incorporate feedback from sales team

MEASURES OF SUCCESS

• Participant feedback
• Number of days of training
• Customer survey rating
• Digital adoption / adoption of digital learning platform
• Attendance of Sales Team in training sessions
• Monthly Achievement against the target for the Sales Team across multiple performance parameters

Desired qualification and experience

• Graduate in any discipline
• Overall experience of 3-6 years
• 2-3 Years should be in frontline sales and services
• 3-4 Years of training experience working as a sales trainer in Life Insurance would be plus

Skills Required