Manager Training

Year    Bangalore, Karnataka, India

Job Description


Position
Manager - Training
Number of Positions
1
Department
CAT - Loyalty
Function
Training
Reporting to
Zone Training Manager
Band
4
Location
Bangalore
Team size (D/I)
0
KEY RESPONSIBILITIES:
Conduct training modules for Sales Team

  • Conducting induction and on-boarding training programs
  • Training on selling skills
  • Training on all MLI Insurance products and processes
  • Training on all MLI Digital tools and Assets
  • All other training programs as outlined by the organization
  • Conducting PRP and FOD as and when required
Conducting training in blended delivery format
  • Delivering training in accordance with the learning journey design and blended delivery format - classroom training and/or virtual trainings
  • Developing facilitation skills and virtual delivery
skills to ensure seamless training delivery across all sessions
Administrative
  • Manager-trainer to drive adoption of the digital learning platform across all roles
  • Responsible for driving digital assessments among the Sales Team
  • Responsible for driving self-learning among Sales Teams
  • Responsible for calendarzing and effectively planning all training sessions with the RHs / TMs
  • Responsible for delivering all training adhering to the training calendar designed
  • Responsible for driving business performance of all learners
  • Responsible to drive attendance to all training sessions
  • Responsible to capture attendance in TMS/ELM within the stipulated time defined
  • Responsible to coordinate with the RH / TMs in calendarizing all training sessions for an office
  • Responsible to plan travel for training sessions in various locations as required
Look after training logistics
  • Schedule training sessions
  • Ensure wider participation of Sales Team in programs
Monitor progress of Sales Team on a continuous basis
  • Seek regular feedback from stake holders
  • Ensure that Sales Team follow moral and ethical standards when dealing with clients
  • Monitor Sales team development
Update training material
  • Review present training material
  • Scan environment
  • Incorporate feedback from sales team
MEASURES OF SUCCESS
  • Participant feedback
  • Number of days of training
  • Customer survey rating
  • Digital adoption / adoption of digital learning platform
  • Attendance of Sales Team in training sessions
  • Monthly Achievement against the target for the Sales Team across multiple performance parameters
Desired qualification and experience
  • Graduate in any discipline
  • Overall experience of 3-6 years
  • 2-3 Years should be in frontline sales and services
  • 3-4 Years of training experience working as a sales trainer in Life Insurance would be plus

Position
Manager - Training
Number of Positions
1
Department
CAT - Loyalty
Function
Training
Reporting to
Zone Training Manager
Band
4
Location
Bangalore
Team size (D/I)
0
KEY RESPONSIBILITIES:
Conduct training modules for Sales Team
  • Conducting induction and on-boarding training programs
  • Training on selling skills
  • Training on all MLI Insurance products and processes
  • Training on all MLI Digital tools and Assets
  • All other training programs as outlined by the organization
  • Conducting PRP and FOD as and when required
Conducting training in blended delivery format
  • Delivering training in accordance with the learning journey design and blended delivery format - classroom training and/or virtual trainings
  • Developing facilitation skills and virtual delivery
skills to ensure seamless training delivery across all sessions
Administrative
  • Manager-trainer to drive adoption of the digital learning platform across all roles
  • Responsible for driving digital assessments among the Sales Team
  • Responsible for driving self-learning among Sales Teams
  • Responsible for calendarzing and effectively planning all training sessions with the RHs / TMs
  • Responsible for delivering all training adhering to the training calendar designed
  • Responsible for driving business performance of all learners
  • Responsible to drive attendance to all training sessions
  • Responsible to capture attendance in TMS/ELM within the stipulated time defined
  • Responsible to coordinate with the RH / TMs in calendarizing all training sessions for an office
  • Responsible to plan travel for training sessions in various locations as required
Look after training logistics
  • Schedule training sessions
  • Ensure wider participation of Sales Team in programs
Monitor progress of Sales Team on a continuous basis
  • Seek regular feedback from stake holders
  • Ensure that Sales Team follow moral and ethical standards when dealing with clients
  • Monitor Sales team development
Update training material
  • Review present training material
  • Scan environment
  • Incorporate feedback from sales team
MEASURES OF SUCCESS
  • Participant feedback
  • Number of days of training
  • Customer survey rating
  • Digital adoption / adoption of digital learning platform
  • Attendance of Sales Team in training sessions
  • Monthly Achievement against the target for the Sales Team across multiple performance parameters
Desired qualification and experience
  • Graduate in any discipline
  • Overall experience of 3-6 years
  • 2-3 Years should be in frontline sales and services
  • 3-4 Years of training experience working as a sales trainer in Life Insurance would be plus

Skills Required

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Job Detail

  • Job Id
    JD4677501
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangalore, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year