Job Description

About MUFG Global Service (MGS)
MUFG Bank, Ltd. is Japan's premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank's parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world's leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.The Group aims to be the world's most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG's shares trade on the Tokyo, Nagoya, and New York stock exchanges.For more informat

About Us:
Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with over 2,700 locations in more than 50 markets. The Group has over 180,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.
The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFGs shares trade on the Tokyo, Nagoya, and New York stock exchanges.
MUFG Bank, Ltd. is Japans premier bank, with a global network spanning more than 50 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments and individuals worldwide.
In Asia, MUFG has a presence across 20 markets Australia, Bangladesh, Cambodia, China, Hong Kong, Indonesia, India, South Korea, Laos, Malaysia, Mongolia, Myanmar, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand and Vietnam.
It has also formed strategic partnerships with some of the most prominent banks in Southeast Asia, further augmenting its unrivalled network across the region VietinBank in Vietnam, Krungsri in Thailand, Security Bank in the Philippines and Bank Danamon in Indonesia.
MUFG Global Service Private Limited:
Established in 2020, MUFG Global Service Private Limited (Formerly known as MUFG Enterprise Solutions India Private Limited) is 100% subsidiary of MUFG Bank Ltd having offices in Bengaluru and Mumbai. MUFG Global Service Private Limited has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. With a current headcount of around 250, MUFG Global Service Private Limited has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas, EMEA and Asia Pacific.
About the Role:
Position Title: Manager
Corporate Title: AVP
Reporting to: Vice President
Location: Bangalore
Job Profile:
Purpose of Role:
Responsible for the daily supervision and control of workflow for the daily functions/transactions pertaining to the various products related to the department. Be seen as support to Head of Department in smooth and proper execution of operations of the Department. Supervise and oversee the teams development and provide training where required as proposed by the Head of Department to ensure high level of job knowledge and role coverage.
Main Responsibilities:
Process:

• Perform the duties of checker for the activities assigned diligently.
• Works as SME for the process
• Nurture team members.
• Understand the process/ policies of the Bank and adhere to the needs.
• Work closely with overseas branch to process/execute the transactions as per accuracy/quality standards/SLAs of the Bank.
• Learn the system functions and adhere to the controls.
• Support overseas branch to resolve operational incidents/reporting (if any).
• Provide suggestion(s) to improve/streamline the operational processes.
• Provide support in handling Audits.

Customer:

• Develop and maintain strong stakeholder management with key stakeholderswithin MUFG.
• Support and resolve customer enquiries and provide excellent customer service.
• Work in partnership with Compliance to understand relevant operational guidelines, MUFGs standard procedures and local regulations and assess the impact on the daily operations workflow.
• Work in partnership with the wider operations team for information sharing and to ensure that transactions are processed accurately and in a timely manner.
• To support developmental projects relating to the Department.

People:

• Provide guidance and support to more junior members of the team.Assist in the training and development of individuals to ensure high level of job knowledge.
• Provide SME Support, nurture the team and DH for creating appropriate backup system.
• Take initiatives to guide and train new joiners and junior staff.

Other/Control:

• Perform the checking process on operational issues, escalated by the less experienced members of the team.
• Perform the reconciliation of any daily pending transactions
• Support the Head of Department in determining the level of support on new MUFG product offerings by carrying out reviews on resourcing issues, internal policies, workarounds, and system capabilities.
• Support the Head of Department in achieving the departments KPIs, set by the Branch Management.
• Support in managing the risk profile for the department.
• Support internal and external audits within the department by preparing documentation as required
• Maintain good working knowledge of industry trends, products, relevant laws, and regulations.
• Adhere to all company policies as well as guidelines
• Timely submission of Statutory and MIS reports.
• Conduct necessary trainings to the team
• Manage testing and new migrations

Financial:

• Take initiatives towards cost reduction, automation and digitization and support seniors in execution of the same.

Candidate Profile:

• Minimum 8 to 10 years of relevant experience in managing Trade/FOREX products operations
• Strong PC skills (MS Office)
• Extensive experience in Trade/FOREX products, static data maintenance process & customer data management.
• Understanding various system application used for Trade/FOREX products.
• Hands on experience in managing stakeholders, governance and managing the toll gates
• Flexible in working in shifts.
• Exposure to regulatory guidelines and financial regulations.
• Knowledge in Sanctions, OFAC and AML is preferred.
• In depth knowledge of TRADE and FOREX market and proficient in Trade Finance Instruments such as LCs, Bank Guarantees and Documentary collection.
• CDCS Certification would be preferred.
• Graduate and/or Post Graduate
• Good interpersonal skills to deal courteouslyand effectively with others.
• Attention to details.

Skills Required