Job Description

Ready to shape the future of work?

At Genpact, we

don't

just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're

leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how

we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team

that's

shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and

cutting-edge

solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of

Manager,

Operations

We are seeking a seasoned

Manager - Operations

.

In this role, you will

be required to manage

day to day

Recordkeeping operations, Compliance Testing & Reporting of Defined Contribution plans. Perform

Actual Deferral & Actual Contribution Percentage (ADP & ACP), Coverage Test (410b), Excess Deferral (402g), Compensation (414s), Annual Additions (415),

Non -

Discrimination (NDT)

Tests and Form 5500 Filing

for Large & complex Retirement Plans.

Roles and Responsibilities

A Specialist (Compliance) Processor / Analyst is responsible to handle High Complex Testing, research,

reporting

and Form 5500 filing of retirement plan activities as aligned.

Compliance Plan Queue monitoring might be an added responsibility ensuring all activities are completed within TAT.

Additional

quality checks ensure

end to end

Plan Testing is completed with 100% quality in

first

instance.

Coordinate with other Operations group to ensure follow-up testing activities in OMNI / Relius are completed within deadline.

There may also be a need to coordinate with internal departments on application or hardware issues related to daily functions.

Be a SME in the assigned group or process.

Support meeting Service Level Agreements for TAT,

utilization

, productivity & quality.

Maintain and

analyze

process queue status and reports as assigned.

Review,

research

and provide feedback on processing discrepancies/ errors to prevent recurrence.

Participate and transfer information to all associates on

a timely

basis via regular team meetings. per responsibility assigned.

Handle query resolution for new hires in the group as assigned.

Support New Hire on-boarding process Work with internal departments to research issues related to applications and support of the client.

Build

strong

understanding of Compliance process and core recordkeeping systems and understand how they work and connect.

Handle the transition of work from client/ on-site

center

to GDO and work with the on-site team to improve workflow, SOPs, and quality.

Analyze

existing systems and processes to

identify

gaps and opportunities for cost/ quality/ process improvements.

Minimum Qualifications

Masters / bachelor's degree in accounting, Business Management /Administration or the equivalent combination of education, training, or work experience.

Prior experience in leading a team of approx. 5 - 10 FTE is essential.

Previous

experience of Relius Administration would be a significant plus

Essential skills:

Deep knowledge of US Retirement regulations - ERISA, IRS, DOL.

Hands on experience of research in Relius suite of products.

Strong understanding of concepts and terminology of financial services industry, especially in Retirement (DC).

Prior Compliance Testing & Form 5500 filing knowledge, transition experience is essential.

Hands-on experience in handling Queue management.

Well versed with MS Office applications (Word, Excel & PowerPoint, Teams, etc.).

A 'can-do' attitude and the ability to work in a team environment and adapt to change is essential Willingness to work in shifts.

Why join Genpact?

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

Make an impact - Drive change for global enterprises and solve business challenges that matter

Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training.

JobManager

Primary LocationIndia-Chennai

ScheduleFull-time

Education LevelMaster's / Equivalent

Job PostingJul 24, 2025, 1:02:58 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time