Job Description

Manager, Technology Operations- Hyderabad, Telangana
Are you ready to join a team in a global company where your primary focus is to deliver services and products to our customers, and provide thought leadership on creating solutions
Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive
Then it's time to join Western Union as an Manager, Technology Operations
Western Union powers your pursuit
The role of Manager Technology Operations will own end-to-end governance for solution and services delivery of Database Engineering and Operations for both system-level and application-level databases: On-premises and on the Cloud. The role is expected to formulate, develop, and execute Database Technology Strategy, Planning & Governance. Work closely with the application Engineering, Operations/Support, and Product teams, own the solution from a technical perspective, engage with internal customers in successful completion of assigned projects on time. You should possess hands on experience in working on relational and non-relational databases (Oracle/SQL Server/DB2/PostgreSQL/MySQL/Redis/Couchbase/Cassandra) on AWS and/or On-premises infrastructure. Experience in design through deployment of database solutions and production support with performance monitoring, tuning and root cause analysis is critical.
Role Responsibilities

• You will own and manage the entire database portfolio (Oracle, MSSQL, DB2, AWS RDS MySQL/PostgreSQL/Aurora MySQL/ Aurora PostgreSQL/Redis/Couchbase/Cassandra), Lead virtual teams, 3rd parties and 3rd party services.
• You will enable the delivery of high quality of service of database infrastructure support and ensure service support and delivery processes are in place to meet business needs.
• You will handle internal and third-party service review meetings covering performance, service improvements, quality and processes
• Design and implement Highly Available (HA), Scalable, fit for use large database solutions and advocating best practices across On-prem and AWS Cloud.
• Collaborate with architecture, engineering, support, teams in designing, deploying and scalable database solutions
• Should have the ability to handle multiple projects and deadlines in a fast-paced environment independently
• Advanced troubleshooting skills: Database performance tuning, issue resolutions, on-going replication issues
• Adopt Automation of day-to-day administration and maintenance in Cloud/On-premise and emergent Engineering best practices in CI/CD implementations
• Define and manage best practices around database security and help to ensure security and compliance across all database systems
• This position is a stakeholder-facing role and requires that you establish and manage expectations with the business teams and drive your team to achieve the expected service levels. You will identify and drive methodologies and processes that support world class standards for production stability and identify and manage key targeted areas for improvement.
• You will conduct regular team huddles, periodic problem-solving workshops, process confirmation reviews and 1x1 coaching sessions

Role Requirements

• Minimum of 7+ years of experience working in Fintech, Ecommerce, IT or consulting organization, of which at least 4 years of experience designing and implementing database systems in On-premise and AWS cloud. Hands-on AWS experience is a must.
• Professional experience working on on-prem/AWS Oracle/SQ Server / DB2 / MySQL / PostgreSQL / Couchbase / Cassandra databases
• Hands on experience in managing at least one database replication technology: Oracle GoldenGate / IBM MQ / HVR(Fire Tran)/ AWS DMS
• Prior experience in leading global virtual teams, 3rd parties and 3rd party services.
• A bachelor's degree from an accredited college/university; Master's degree is preferred.
• Proven experience of using SQL & NoSQL datastores
• Hands-on experience on AWS Cloud - certification in AWS preferred
• Experience with database DevOps practices, infrastructure as a code automation tools such as Terraform, AWS Cloud Formation
• Experience in implementing solutions using various flavors of operating systems including Linux, Load balancers, Liquibase DB Change Automation, HA/DR & storage architecture
• Experience in database migrations from On-prem to AWS Cloud.

We make financial services accessible to humans everywhere. Join us for what's next.
Western Union is positioned to become the world's most accessible financial services company --transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
( ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your India specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Check up
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-RP #LI-Hybrid
Estimated Job Posting End Date: 08-11-2025
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.