Job Description

Key Responsibilities:
xefx82xb7 Documentation Leadership: Oversee the end-to-end documentation lifecycle, including
planning, developing, writing, editing, and publishing complex technical content related to
Network Security and Multi-Cloud Services, 5G, DDoS, Application Security, and Load
Balancing.
xefx82xb7 Technical Content Development: Create clear, coherent, and technically accurate
documentation, diagrams, forms, and presentations that cater to various stakeholders, including
technical teams, end-users, and business partners.
xefx82xb7 DITA Implementation: Lead the adoption and implementation of DITA to create modular,
reusable content that enhances efficiency and consistency across documentation. Ensure that
content is organized logically and can be easily repurposed for various audiences and delivery
formats.
xefx82xb7 Stakeholder Collaboration: Act as a bridge between technical teams (Engineering, QA, SEs,
PMs) and business stakeholders to ensure accurate and impactful documentation.
xefx82xb7 Innovation and Standards: Implement and maintain documentation standards and processes that
enhance content quality and usability, leveraging DITA and other cutting-edge technical writing
tools and methodologies.
xefx82xb7 Project Management: Manage multiple documentation projects simultaneously, ensuring they
are completed on time and meet quality standards. Regularly attend and contribute to product and
project team meetings.
xefx82xb7 Content Strategy and Research: Conduct comparative studies against competitor documentation
to identify areas for improvement. Research and stay updated on the latest trends in technical
writing and Network Security to continuously enhance documentation practices.
xefx82xb7 Team Development: Mentor and guide a team of technical writers, fostering an environment of
continuous learning and professional growth, with a focus on DITA practices.
xefx82xb7 User-Centered Design: Collaborate with UI/UX teams to integrate user-friendly content into
product interfaces and online help systems, ensuring an optimal user experience.
Required Technical Skills:
xefx82xb7 Proficiency in modern technical writing tools and platforms, including MadCap Flare, Adobe
FrameMaker, Microsoft Office, Visio, SnagIt, Sphinx, and RoboHelp.
xefx82xb7 Strong experience in DITA authoring and publishing processes, including topic-based authoring
and the use of DITA XML for content management.
xefx82xb7 Familiarity with version control and repository systems such as SVN, Perforce, Git, Jira,
ClearCase, and SharePoint.
xefx82xb7 Experience in creating content for both software (SW) and hardware (HW) products, including
User, Programmer, and Admin Guides, as well as API documentation.
xefx82xb7 Strong understanding of Network Security, Multi-Cloud Services, 5G, DDoS protection,
Application Security, and Load Balancing.
Preferred Qualifications:
xefx82xb7 Educational Background: A masterxe2x80x99s degree in arts/science or a bachelorxe2x80x99s degree in
engineering.
xefx82xb7 Experience: 15+ years of relevant technical writing experience, with at least 5 years in a
managerial role overseeing documentation teams in the Network Security domain.
xefx82xb7 Communication Skills: Exceptional written and verbal communication skills with the ability to
articulate complex technical concepts to diverse audiences.
xefx82xb7 Self-Starter: Ability to work independently and present product information '