Job Description

Key Responsibilities:
Documentation Leadership: Oversee the end-to-end documentation lifecycle, including
planning, developing, writing, editing, and publishing complex technical content related to
Network Security and Multi-Cloud Services, 5G, DDoS, Application Security, and Load
Balancing.
Technical Content Development: Create clear, coherent, and technically accurate
documentation, diagrams, forms, and presentations that cater to various stakeholders, including
technical teams, end-users, and business partners.
DITA Implementation: Lead the adoption and implementation of DITA to create modular,
reusable content that enhances efficiency and consistency across documentation. Ensure that
content is organized logically and can be easily repurposed for various audiences and delivery
formats.
Stakeholder Collaboration: Act as a bridge between technical teams (Engineering, QA, SEs,
PMs) and business stakeholders to ensure accurate and impactful documentation. Innovation and Standards: Implement and maintain documentation standards and processes that
enhance content quality and usability, leveraging DITA and other cutting-edge technical writing
tools and methodologies. Project Management: Manage multiple documentation projects simultaneously, ensuring they
are completed on time and meet quality standards. Regularly attend and contribute to product and
project team meetings.
Content Strategy and Research: Conduct comparative studies against competitor documentation
to identify areas for improvement. Research and stay updated on the latest trends in technical
writing and Network Security to continuously enhance documentation practices.
Team Development: Mentor and guide a team of technical writers, fostering an environment of
continuous learning and professional growth, with a focus on DITA practices.
User-Centered Design: Collaborate with UI/UX teams to integrate user-friendly content into
product interfaces and online help systems, ensuring an optimal user experience.
Required Technical Skills:
Proficiency in modern technical writing tools and platforms, including MadCap Flare, Adobe
FrameMaker, Microsoft Office, Visio, SnagIt, Sphinx, and RoboHelp.
Strong experience in DITA authoring and publishing processes, including topic-based authoring
and the use of DITA XML for content management.
Familiarity with version control and repository systems such as SVN, Perforce, Git, Jira,
ClearCase, and SharePoint.
Experience in creating content for both software (SW) and hardware (HW) products, including
User, Programmer, and Admin Guides, as well as API documentation.
Strong understanding of Network Security, Multi-Cloud Services, 5G, DDoS protection,
Application Security, and Load Balancing.
Preferred Qualifications:
Educational Background: A masters degree in arts/science or a bachelors degree in
engineering.
Experience: 15+ years of relevant technical writing experience, with at least 5 years in a
managerial role overseeing documentation teams in the Network Security domain.
Communication Skills: Exceptional written and verbal communication skills with the ability to
articulate complex technical concepts to diverse audiences.
Self-Starter: Ability to work independently and present product information

Ciel HR