Job Description

*

Lead and supervise the

technical support and field service team

to ensure timely resolution of client issues.

Oversee

installation, configuration, and maintenance

of digital displays, kiosks, POS and related software. Provide advanced troubleshooting support for

hardware, software, and networking issues

. Coordinate with vendors and internal teams for part replacements, firmware updates, and system upgrades. Maintain service-level agreements (SLAs) and monitor key performance indicators (KPIs) such as response time, uptime, and client satisfaction. Develop and enforce

standard operating procedures (SOPs)

for installation, escalation, and remote diagnostics. Document all support activities in CRM/ticketing systems and prepare performance reports. Work closely with the sales and product teams to ensure smooth handover from deployment to after-sales service. Conduct

technical training

sessions for team members and clients when required. Continuously improve the service process through data insights and customer feedback.
Job Type: Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Health insurance
Ability to commute/relocate:

Edapally, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

total work: 2 years (Required)
Language:

Hindi (Preferred)
Work Location: In person

Expected Start Date: 01/11/2025