Job Description

Manager - Technical Services - Converters, Gurugram

Position Title:

Manager - Technical Services - Converters, Gurugram

Business Unit:

Advanced Materials

Department:

Technical Services

Location:

Gurugram


IMCD Group, based in Rotterdam, the Netherlands, is a global market leader in the marketing, sales, and distribution of speciality chemicals and ingredients. Its result-driven professionals provide market-focused solutions to suppliers and customers across EMEA, Americas and Asia- Pacific, offering comprehensive product portfolios ranging from home, industrial and institutional care, beauty and personal care, food and nutrition and pharmaceuticals to lubricants and energy, coatings and construction, advanced materials, and synthesis.

The IMCD Group realised revenues of EUR 4,443 million in 2023 with more than 4,736 employees in over 116 offices, 145 warehouses and 73 state-of-the-art laboratories across the globe. IMCD's dedicated team of technical and commercial experts work in close partnership to tailor best-in-class solutions and provide value through expertise for around 60,000 customers and a diverse range of 7000+ world class suppliers. IMCD shares are traded at Euronext, Amsterdam (IMCD).

IMCD India

Established in 2008 and headquartered in Mumbai, IMCD India represents international producers of specialty chemicals and ingredients. Covering a range of market sectors and with an exceptional track record of growth, our team of high calibre technical and commercial specialists' advice our customers on function. Formulation and application of products. In our endeavour to seek solutions and not just products for our key, small and medium enterprise customers, our fully equipped technical center based in Mumbai provides vital support to the Asia-Pacific region. Our regional presence, flexible and tailored supply chain infrastructure and compliance to all local laws and regulations, ensures that IMCD is able to trade Pan-India and deliver a world class customer service.

Being a part of IMCD B.V., IMCD India has the benefit of an international network, generating know- how, providing expertise on products and applications whilst supporting local customers through product development and R&D projects.

IMCD India, with its multicultural team, is a local reliable partner in sourcing, marketing, sales and distribution across the length and breadth of the country.

Business Unit - Advanced Materials

Combining skill, dedication and experience to deliver added value

Advanced Materials is a leading global distributor of specialty additives and compounds. Technical expertise, comprehensive product offerings and a problem-solving mindset are what make us different.

We strive to deliver innovative solutions to enhance the performance of materials, strengthen the properties of end products or improve production efficiency. This requires us to not only provide high-quality products, but also to adopt a creative and fast approach within complex overall requirements, including regulations, sustainability demands, or fast-changing trends

We provide a professional and value-added service for our customers in the plastics, additives, composites, and rubber industries worldwide.

Purpose of Job(but not limited to)

Responsible for Technical promotion and support of speciality chemicals within Convertors Business (high-performance polymers and engineering plastics) to customers in PAN India and expand its customer base with a focus on technical support. Overall driving technical strategy for business Pan India.

Main tasks and responsibilities

Focus on technical support for the needs of customers; while working jointly with customers, product management, account managers, business development and technical teams for the best outcomes, to also support on business development activity along with the team. Providing technical inputs to customers and adding value to their product base to expedite projects. Provide technical support in different forums including visits, meetings, exhibitions or trade shows, etc. with a sense of urgency, e.g., information, advice, solutions to problems to end users but also guiding internal or external stakeholders through a technical solution generating sustainable and meaningful sales opportunities for the Business Unit (BU) Co-ordinating with internal stakeholders to resolve customer complaints. Build and maintain and develop trustful and reliable relationships with all channels, customers and distributors. Provide technical training to the sales team as well as customers & distributors. Develops technical need and appreciation for products at assigned accounts. Provide ongoing support to customers to maintain current business; advises customers on proper selection and application of products; runs sales service projects and provides results in a format which can be used directly at the customer; supports negotiation of specifications with customers and records findings and results for internal communication and filing. Develop and maintain close contacts with customers - technical staff in order to identify technical needs. Understands market trends; provides input on market trends and competitor activities to the business and market intelligence groups. Maintain and monitor clean, standardized and validated product data in systems and coordinates this within the organization to support the business process. This role involves direct management and collaboration with global counter team, and various internal stakeholders, including Sales and Product Managers.

Key Attributes

Previous polymer experience is a must. Experience into Nylon is an added advantage. Strong working knowledge of the above industries from a technical standpoint.. Robust industry network with companies manufacturing polymers. Team player with sound verbal/ written communication skills. Ambitious, self-motivated, results driven and well-organized individual seeking a long-term association with the organization Ability to manage complexity to favorable outcomes. Ability to travel up to 50% of the time. Manage expectations of diverse customers. Self-motivated, results driven, well-organized and conscientious individual with excellent communication skills, seeking a long-term association with the organization.

Key Stakeholders

External: Customers, Suppliers Internal: Sales Team, Customer Service

Reporting Structure

Role Reports to: Head - Business Development, Converters Positions that report into this role: None

Essential Qualifications

Full time graduate degree in Chemistry Working knowledge of sales related CRM tools Conversant with MS Office Suite (Word, Excel, Powerpoint)

Essential Experience

* 5-10 years of relevant technical experience in polymer working industry