Job Description

You Lead the Way. We've Got Your Back.


You Lead the Way. We've Got Your Back.


With the right backing, people and businesses have the power to progress in incredible ways. When you join

Team Amex

, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other.


At American Express, you'll be recognized for your contributions, leadership, and impact--every colleague has the opportunity to share in the company's success. Together, we'll win as a team, upholding our company values and delivering on our powerful backing promise to provide the world's best customer experience every day. We do this with the utmost integrity and in an environment where everyone is seen, heard, and feels like they belong.


As part of our diverse technology team, you'll help architect, develop, and ship solutions that make us an essential part of our customers' digital lives. Here, you'll work alongside talented technology professionals in an open, supportive, and inclusive environment where your voice is valued. You'll have the autonomy to choose the right solutions to solve challenging problems, while also having opportunities to contribute back to the broader technology community. Because we understand the importance of keeping your skills fresh and relevant, we also provide dedicated time and resources for your professional development.


Within this broader tech landscape, the

Tech Control Management Issues, Events, & Remediation Team

plays a critical role. Its objective is to ensure timely identification, response, and resolution of risk events and issues--minimizing impact, preventing recurrence through effective remediation, and capturing lessons learned along the way.


We are looking to add a

Manager of Issues, Events, & Remediation

to the

Tech Control Management Issues, Events & Remediation Team,

to help embed strong control management practices into the day-to-day operations of our organization. This role involves extensive collaboration with partners across business units, functional areas, and geographies. You'll be pivotal in safeguarding the enterprise by driving the effective resolution of technology issues, strengthening the controls environment, and ensuring resilience across the business.


In this role, you will:


Lead root cause investigations to prevent recurring technology issues and ensure lessons learned drive long-term improvements.


Conduct quality assurance reviews on risk documentation, including severity assessments and impact analyses.


Partner with stakeholders across business units to track remediation progress, validate solutions, and communicate updates transparently.


Monitor and analyze issue trends to identify systemic risks or control weaknesses that require proactive attention.


Support reviews of the end-to-end issue resolution process, ensuring alignment with enterprise standards.


Perform sample testing to confirm issue resolutions are complete, effective, and sustainable.


Help prepare detailed reports that highlight status, trends, and emerging risks, while sharing insights and best practices across the enterprise.

Required Qualifications:

5 to 8+ years experience in operational risk management (ideally within Technology or Auditing).


Strong knowledge of risk management lifecycle activities and their application to technology.


Solid communication, interpersonal, and project management skills to influence and collaborate effectively.


Experience with process governance and alignment to policies, regulatory frameworks, and/or operational standards.


Knowledge and understanding of complex enterprise networks and infrastructures.


Proven analytical skills with the capacity to uncover patterns, evaluate complex scenarios through both data-driven and qualitative analysis, and deliver recommendations that drive effective outcomes.

Preferred Qualifications:

Bachelor's degree in

Computer Science, Information/Cyber Technology, Engineering, Finance, Business, Risk Management

or related field (advanced degrees and certifications such as MS, MSc, ME, MBA, CISA, CISM, CISSP, CSEP, ABET, PMP, ISO, NIST, etc. are highly valued).


Hands-on experience with:


Scoping, prioritizing, and supporting remediation of operational technology issues.


Conducting

root cause analyses

and process ownership determination for technology risks.


Performing

quality assurance

on documentation of risk issues/events.


Recommending

remediation strategies

for operational risks.


Supporting the

end-to-end issue resolution process

within large, complex organizations.


We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:


Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.