Job Description

Manager, Systems Software Engineering


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Description - External
Your potential has a place here with TTEC's award-winning employment experience. As a Cloud Sustainment Engineering Manager working onsite in Hyderabad, India, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in India says it all!

What You'll Do -

The Cloud Sustainment Engineering Manager will lead a global team supporting GCP, Azure, and other platforms in a 24/5 environment. This role ensures seamless transition of cloud projects into operations and oversees governance, security, and incident resolution across IaaS, SaaS, and PaaS. Responsibilities include managing day-to-day operations, staffing, escalations, and continuous service improvement. The manager will drive cloud service delivery while fostering collaboration across infrastructure, network, and platform teams.


You'll report to Senior Manager, Systems Software Engineering.

During a Typical Day, You'll

Manage Cloud Operations/SRE for governance, administration, compliance, and FinOps across IaaS, SaaS, and PaaS.

Oversee delivery of cloud services for the Engage business unit with a focus on security and automation.

Develop automation for cloud operations using tools like Terraform, Python, PowerShell, and Ansible.

Handle event and incident management, ensuring resolution within defined SLAs.

Act as an escalation point and coordinate across NOC, operations, and engineering teams during outages.

Maintain and update documentation, SOPs, and knowledge base articles.

Mentor junior engineers, conduct training sessions, and support team performance management.

What You Bring to the Role

Associate degree or higher, or equivalent professional experience.

5-7 years of hands-on experience in Cloud and Infrastructure roles.

At least 2 years of experience in people management.

Strong IaaS and DevOps expertise across GCP, Azure, and/or AWS.

Proficiency with automation tools like Git, Terraform, Jenkins, and Ansible.

Solid knowledge of networking, Microsoft technologies, O365, AD, and related infrastructure.

Familiarity with on-prem systems like Linux, VMware, Nutanix, Cohesity, and Cisco UCS.

What You Can Expect

Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

Ask us about our paid time off (PTO) and wellness and healthcare benefits

And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.


TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.


#LI-Onsite

Employment Requirements

: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Primary Location

: India-Telangana-Hyderabad