Job Description

Position:

Manager ( Support after Sale)

Work Experience

:10-15 Yrs

Educational Qualification:

B.E Mech

Key Responsibilities:

Maintain complain register with customer data. Complaint acknowledgement mail within 10 working hours max Complaint evaluation, check FAQ, troubleshooting history of similar complaint Circulation of complaint internally to relevant department / Sub supplier Action plan for complaint resolution to be sent to customer within 16 working hours for routine matters and 2-5 days for critical crucial matters. Proposals to be sent to customer with all material, manpower needed for the complaint resolution Monitor time lines as agreed from specifications, ordering, receipt of material, delivery to customer, installation, testing and final acceptance Monitor sub suppliers' activities for supply or services and keep customer updates time to time Customer visits and inquiry generation for preventive maintenance Annual spares requirement analysis and forecast for the year Complaint resolution summary and its log CO2 compressor maintenance expertise to be developed Expertise to be developed for maintenance of routine items, electrical and mechanical Intimation mails to customer for preventive maintenance of supplied plants Data of all supplies made to customer and their O & M Manuals ISO System implementation and updation SAP material data base and its updation, SAP Implementation Data management system implementation and vigilance AMC Contracts structure design, proposal Training Contracts structure design contents proposal List of projects done by HEPL until now with its project code and brief description Identify locations for most demanding after sales visits Propose locations for local representation.
Job Type: Full-time

Pay: ₹1,200,000.00 - ₹1,600,000.00 per year

Work Location: In person