Job Description

Job Title:

Manager - Supply (ENAT)

Location:

Bangalore/Hybrid

Role Overview:

We are looking for a highly driven and detail-oriented individual to lead critical growth and hygiene initiatives across our restaurant ecosystem. This role will own end-to-end responsibility for improving ADs penetration, ensuring restaurant hygiene excellence, and driving seamless New Supply Operations (NSO) to onboard and operationalize high-quality supply partners. The role requires close collaboration with city business teams, central operations, and restaurant partners to strengthen overall restaurant performance, platform hygiene, and growth contribution.

Key Responsibilities:

1. ADs

Partner with city business and account management teams to drive AD adoption and revenue growth across restaurants. Build city-level AD strategies and ensure execution through city teams via campaigns, performance tracking, and partner reviews. Conduct data-backed analyses to identify potential advertisers and pitch tailored solutions. Track city-wise AD performance, share best practices, and improve ROI for partners. Support training and capability-building initiatives for city teams to enhance AD selling effectiveness.

2. Restaurant Hygiene Metrics

Own and improve the city's hygiene scorecard across the following key parameters:

Availability:

Ensure optimal online availability of restaurants

RDC (Restaurant Driven Cancellations): Identify root causes and drive actions to reduce partner-led order cancellations.

IGCC(Customer Complaints): Monitor complaint trends, coordinate resolution with city teams, and implement preventive actions.

Image & Description Coverage:

Work with city and central teams to enhance menu visuals and item descriptions for better consumer experience. New Restaurant Onboarding Hygiene: Ensure every newly onboarded partner meets hygiene benchmarks before going live -- including catalog readiness, menu compliance, and operational accuracy.


Drive periodic governance reviews with city leadership to track hygiene KPIs and progress.

3. New Supply Operations (NSO)

99 Store Scale-Up:

Drive operational and hygiene readiness for scaling existing partner restaurants to 99+ stores.

Toing Launch for ENAT (End-to-End):

Own end-to-end launch ENAT partners including identification, onboarding, catalog setup and go-live readiness.

New Onboarding Hygiene & Growth:

Ensure all new restaurants meet hygiene benchmarks, operational readiness, and initial growth targets post-launch. Partner with city and central teams to ensure SLA adherence, smooth operationalization, and ramp-up tracking.

What We're Looking For

:

Bachelor's degree required; MBA preferred. 5 - 8 years of experience in Operations, Growth, or Category roles (preferably in Internet, Food Tech, or Retail). Strong analytical skills and proficiency in Excel/Google Sheets and dashboards. Excellent stakeholder management and cross-functional collaboration skills. Ability to prioritize and execute multiple charters effectively. Ability to thrive in a fast-paced, high-ownership environment. Proven experience in partner-facing roles with excellent stakeholder management.

Why Join Us?

Drive the growth of ENAT, our most strategic channel Influence strategy at both national and city levels. * Be part of an innovative, high-impact team with strong leadership exposure.