Job Description

: Job Title: Manager - Supply Chain and Data Analytics Reporting To : General Manager Location : Mumbai - Corporate Office Responsibilities: The above position is for LSI Business and desired candidate will have following responsibilities: 1.Data Science & Analytics :Should be able to drive through and implement strategies & processes using capabilities such as Data Science, Machine Learning, tools like RPA\'s etc. to enable capabilities of digital initiatives to leverage experience of Customer Delight & also helping internal organization in terms of efficiency and automations. 2.Revenue attainment: Support revenue attainment for LSI stock-and-sale businesses comprising chemicals, consumables, Equipment etc. through rigorous backorder management, close coordination with cross-functional teams including Planning & Procurement, GC Manufacturing sites, Channel Management, Commercial team, AR, Warehousing & Distribution team etc. The Customer Segment would involve lot of Direct and Key Customer Accounts of those businesses. 3.Order management: Lead and supervise overall process of receipt of customer orders through POs / Web based orders / emails, order validation of Direct Customers ,Key Customers , order entry into SAP and onward execution of the same. Exercise vital controls w.r.t. backorder hygiene, order completeness, customer promise date, pricing / taxation / related checks etc. 4.Customer service: Oversee the process of customer service & related collaborate with customers including understand customer requirement & expectations and drive fulfillment of the same through effective, timely and ongoing customer communications w.r.t. order acknowledgment, order visibility, shipment visibility, promise dating, special conditions etc. Drive customer engagement programs & differentiated customer services w.r.t. Focus Accounts, Key Accounts, Platinum accounts etc. 5.Driving Customer Allegiance Score (Order Fulfillment): Lead the design & execution of the OF CAS improvement programs for Key Business under LSI for Direct Customers and other Key customers assigned . Act as the Process Champion to drive OF CAS improvement across various businesses in close coordination with other Business Supply Chain Leaders to meet / exceed planned OF CAS scores. Drive Supply chain Strategies for all Customer Service & Order Management related action items in coordination with other Business Supply Chain Leaders to drive ambitious change . 6.Drivingwork-flow solutions & productivity: Oversee effective deployment of work-flow solutions (SAP & non-SAP based) w.r.t. lead management, customer contact center, centralized customer complaints management system (CCMS), web-order portal to enhance customer experience & drive productivity. 7.People Management: Lead, coach and mentor the order management & customer service team w.r.t. goal setting / alignment, performance reviews, learning & development, career guidance & support and effective supervision to create a versatile, engaged and motivated team. Key Metrics : Customer Allegiance Score for Order Fulfilment - Spares Fill Rate %, Coverage % Customer Service - Forecast Accuracy, LIFR, OTD Inventory - DOS, Excess & Obsolete Cost & Productivity-% SC cost, Cost Savings v/s Previous Year, SC Efficiency Revenue - % Revenue Forecast Achievement Driving improvements through PPI project. Minimum Qualifications / Skills required: Education : MBA/Engineering Degree in Chemical or Bioscience Background preferred Minimum Experience of 5-7 years in supply chain, planning, customer service. Experience in areas such as Value Stream mapping, PPI, Lean, Six-Sigma methodology Familiar with SAP ERP operating systems and MS Office Experience in handling Direct Customer /KA\'s Customer Service from Chemical or Bio Science Industry specific operations projects on Service /Deliverables will be added advantage Should have strong interpersonal skills. Innovation driven and ability to take challenges. Very good Analytical skills. Excellent oral and written communication skills

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