Job Description

Job Title: Manager - Supply (ENAT)
Location: Bangalore/Hybrid
Role Overview:
We are looking for a highly driven and detail-oriented individual to lead critical growth and hygiene initiatives across our restaurant ecosystem. This role will own end-to-end responsibility for improving ADs penetration, ensuring restaurant hygiene excellence, and driving seamless New Supply Operations (NSO) to onboard and operationalize high-quality supply partners. The role requires close collaboration with city business teams, central operations, and restaurant partners to strengthen overall restaurant performance, platform hygiene, and growth contribution.
Key Responsibilities:
1. ADs

• Partner with city business and account management teams to drive AD adoption and revenue growth across restaurants.
• Build city-level AD strategies and ensure execution through city teams via campaigns, performance tracking, and partner reviews.
• Conduct data-backed analyses to identify potential advertisers and pitch tailored solutions.
• Track city-wise AD performance, share best practices, and improve ROI for partners.
• Support training and capability-building initiatives for city teams to enhance AD selling effectiveness.

2. Restaurant Hygiene Metrics
Own and improve the city's hygiene scorecard across the following key parameters:

• Availability: Ensure optimal online availability of restaurants
• RDC (Restaurant Driven Cancellations): Identify root causes and drive actions to reduce partner-led order cancellations.
• IGCC(Customer Complaints): Monitor complaint trends, coordinate resolution with city teams, and implement preventive actions.
• Image & Description Coverage: Work with city and central teams to enhance menu visuals and item descriptions for better consumer experience.
• New Restaurant Onboarding Hygiene: Ensure every newly onboarded partner meets hygiene benchmarks before going live - including catalog readiness, menu compliance, and operational accuracy.

Drive periodic governance reviews with city leadership to track hygiene KPIs and progress.
3. New Supply Operations (NSO)

• 99 Store Scale-Up: Drive operational and hygiene readiness for scaling existing partner restaurants to 99+ stores.
• Toing Launch for ENAT (End-to-End): Own end-to-end launch ENAT partners including identification, onboarding, catalog setup and go-live readiness.
• New Onboarding Hygiene & Growth: Ensure all new restaurants meet hygiene benchmarks, operational readiness, and initial growth targets post-launch.
• Partner with city and central teams to ensure SLA adherence, smooth operationalization, and ramp-up tracking.

What We're Looking For:

• Bachelor's degree required; MBA preferred.
• 5 - 8 years of experience in Operations, Growth, or Category roles (preferably in Internet, Food Tech, or Retail).
• Strong analytical skills and proficiency in Excel/Google Sheets and dashboards.
• Excellent stakeholder management and cross-functional collaboration skills.
• Ability to prioritize and execute multiple charters effectively.
• Ability to thrive in a fast-paced, high-ownership environment.
• Proven experience in partner-facing roles with excellent stakeholder management.

Why Join Us?

• Drive the growth of ENAT, our most strategic channel
• Influence strategy at both national and city levels.
• Be part of an innovative, high-impact team with strong leadership exposure.

Skills Required