Job Description

Designation: Manager - Storage Branch Operations

Type: Full Time

Opportunity: Permanent



- Manage & control all operational activities at Storage Hub

- Ensure adequate coordination with branch operations and centralized operations team to maintain high quality service and customer satisfaction.

- Ensure consistency with main operations center policies, procedures and workflow, while maintaining market specific practices necessary for competitive edge.

- Stay abreast of changes related to the mortgage industry and bank changes related to the mortgage department and suggest changes to processes to ensure compliance.

- Ensure timely inward of File/Docket /PDD /Tranches dispatched from branches

- Managing scanning of Original Property documents and other critical documents as per defined process

- PDD acknowledgement in Finone and Bancs system

- Query resolution with co-ordination through branches

- Timely File reconciliation and publishing MIS to management on defined regular intervals

- Timely retrievals of documents as per agreed and defined SLA s

- Adherence pre-defined DOA while exercising day today activities

- Managing document retrievals for terminated contracts

- Verification of Customer acknowledgement for terminated cases in SFDC as per defined process

- Checking and ensure timely processing of vendor bills

- Co-ordination and document retrievals for various audit activities

- Accountable for storage hub operations activities and adhere to TAT and SLAs for all operations activities.

- Ensure nil critical and repeated audit observations as well and nil open customer complaints beyond defined time lines

- Training to branches on process to ensure smooth functioning

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