Job Description

This role will lead a high performing team of talented SRE specialists who provide world-class support for Commercial Engineering. You will be responsible for day-to-day operations for this team, work as part of a larger global team, and help develop and drive strategies for supporting and continuously improving our global enterprise. This team manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as Java, Linux, .net, Microsoft, relational databases, message queuing, AWS cloud services, and more. Manages multiple teams responsible for the courteous and prompt provision of operational support relating to assigned application systems. This includes mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution.

About the Role:

In this opportunity as Manager SRE - Service Management, Salesforce, you will:

Responsible for developing, monitoring and analyzing business operational and technical key metrics. Effectively articulate complex problems, concepts, and solutions to varied audiences. Contribute to the strategy of the department and drive implementation of department goals that support the company's core values. Lead complex initiatives such as large-scale upgrades. Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications. Ensure documentation, processes, and procedures are updated regularly. Act as an escalation point for staff and internal customers. Participate in the budgeting process. Provide coaching and mentoring to staff. Foster a continuous learning culture and a curiosity about emerging technologies.

About You

You're a fit for the role pf

Manager SRE - Service Management, Salesforce

if your background includes:

7+ Years of experience in software development and/or technology infrastructure and operations with 5+ years of experience in a leadership role. Bachelor's degree or equivalent required; Computer Science or related technical degree preferred. Fluent in speaking and writing English. Proven ability to set direction and inspire team members to engage and suc cessfully deliver on a vision. Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure. Experience in supporting

Salesforce (sales cloud and service cloud) and Order Capture (Conga/CPQ)

applications. Knowledge in

Certinia

desired. Knowledge in

Copado

desired. Experience in Design Security with OWD Roles, Profiles and Permission Sets, Approval process, Workflow rules, Apex Class, Apex Triggers, Lightning web components, Aura bundle components, Lightinig Bundle Components, Email Template, Bulk API, SOAP and Rest. Experience in supporting applications built on modern application architecture and cloud infrastructure. Javascript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure Proven track record of success driving projects and initiatives even with ambiguous details provided. Strong customer service, problem solving, organizational and conflict management skills. Strong IT Service Management and standards experience. Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills. Proven ability to learn new technologies quickly. A management style that is collaborative, energetic, and results oriented. Hands-on experience with programming and scripting languages. Comfortable in a fast-paced environment and motivated by complex technical and business challenges. ITIL Certification preferred. Salesforce Certifications preferred: Administrator, Service Cloud




#LI-VGA1

What's in it For You?

Hybrid Work Model:

We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance:

Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth:

By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits:

We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture:

Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact:

Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact:

We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.


We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.


As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.


We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.


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More information about Thomson Reuters can be found on thomsonreuters.com.