Job Description

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Specialist Sales, Small and Medium Enterprises, South Asia
Manager, Specialist Sales, Small and Medium Enterprises, South Asia
Join Mastercard at an exciting moment for the payments industry- to drive growth in an area that is critical to the future of our commercial business!
Overview:
Based out of Mumbai, the role of Manager, Small Business Segment will be part of the Commercial/SME team which is responsible for advancing the Mastercard small business efforts in South Asia (includes India and area markets. This offers a successful candidate the opportunity to join a highly motivated team who achieve results through positivity and collaboration. Your essential responsibilities will include driving strategy, sales, product development and management, analysis and reporting, and sharing best practices.
This role develops winning strategies and tactics that best meet the unique needs of SME customers (SMEs, issuing banks, acquirers, fintechs, and other players in the ecosystem). This role will be a point of contact for Small Business product development/management and sales to internal partners and issuers, and the individual will be responsible for delivering volumes, new customers, share and revenue objectives for the market. This role will require the ability to work both independently and in close partnership with internal stakeholders, thought leadership, influencing skills, and innovative approaches to product development, underpinned by strong analytical capabilities.
Role:
The key objectives of this role are to drive growth of the Small Business prepaid, debit and credit card portfolios, and achieve agreed targets in terms of new wins, volumes, revenue and share through the following activities:

• Execute strategy and recommend new, differentiated features and benefits to enhance the Small Business sales and optimization for existing and prospective issuers, 3rd party partners and acceptance partners in order to drive new business and incremental growth for Mastercard's Small Business portfolio.
• Collaborate directly with multiple stakeholders across Account Team, Division Product leads, Marketing, Loyalty, Finance, Pricing and Interchange, Franchise, Legal, Customer Delivery, as well as third parties/partners to support new card product launches and/or enhancements and go-to-market initiatives and narratives to accelerate the sales cycles and subject matter expertise.
• Execute the SME strategy through structured product development methodologies and direct engagements with both internal and external stakeholders.
• Provide consultative sales enablement, especially during complex and cross-departmental sales/product discussions through the combination of deep functional skills and a thorough understanding of Mastercard's assets, positioning the organization as the best product partner for the customer.
• Alongside the rest of the Commercial/SME team, you will share responsibility for financials and governance for the SME products, and work to growth targets and plans. You will understand the financials of the product set.
• Possess deep knowledge of payment market products and programs across issuer, acquirer, merchant and end-user client perspective. Ensure that issuer product propositions are in line with platform constructs.
• Act as link between Global/Regional Small Business team and South Asia teams in developing new card propositions and narratives, and best practice sharing.
• Effectively communicate the launch of new products, services & platforms and/or enhancements to internal stakeholders and external customers through bulletin announcements, briefing sessions, PR, customer pitches, etc.
• Monitor the landscape of competitive products and industry trends, understand their implications for Mastercard and adjust the strategy and execution of the strategy and associated work-streams.
• Support ad hoc initiatives as required.

All About You:

• Deep knowledge of the Commercial/SME segment and relevant payment products and loyalty including developing customer value proposition, preferably gained through a service provider or Fintech working in the segment.
• Having managed a similar portfolio or working experience in product management and product development, preferably with payments, cards, financial services, underwriting, etc.
• Strong team player with analytical and product development skills, with demonstrated ability to deliver.
• Excellent verbal and written communication and presentation skills (conversant with MS office)
• Be a self-starter who can navigate within the organization to get things done.
• Skilled at management reporting and gathering insights from granular data in order to influence decision making.
• Strong research, analytical and technical skills
• MBA Degree/PGDM from a recognized university is preferred
• Comfort in working in a matrix environment and ability to work through ambiguity and change.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.