Job Description

Spa Manager - Role & Responsibilities (Female)

Guest Engagement: Warmly welcome guests, provide consultations, and ensure a relaxing, personalized spa experience.

Appointment Management: Efficiently handle phone calls, online bookings, and schedule appointments to optimize spa flow.

Service Knowledge: Be fully knowledgeable of all therapies and treatments; guide guests and answer queries confidently.

Sales & Promotions: Promote spa packages, memberships, and gift vouchers to drive sales and guest retention.

Billing & Accounts: Maintain accurate billing records and ensure secure handling of cash, cards, and other transactions.

Guest Feedback: Actively seek feedback and reviews to enhance service quality and guest satisfaction.

Cost Control: Monitor supplies, manage expenses, and follow standard procedures to reduce wastage.

Hygiene & Cleanliness: Maintain high standards of sanitation; coordinate with housekeeping for clean and safe treatment areas.

Service Excellence: Work closely with therapists to ensure top-quality, consistent, and personalized guest experiences.

Standard Operating Procedures (SOPs): Ensure strict compliance with all spa protocols and operational standards.

Guest Grievances: Address complaints promptly, resolve issues efficiently, and escalate critical concerns as needed.

Reception & Inventory Management: Keep the reception organized, manage inventory, and prevent shortages or pilferage.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

Food provided Health insurance Leave encashment
Work Location: In person