Job Description

Location: Mumbai, Maharashtra , IndiaPosition Title: Source To Settle (AP) ManagerSummary:The Source To Settle Manager will report to GM HBP.The role will be responsible to review the operations for the Source to Settle processes e2e within India with the objective to ensure the Service Level Agreements and operations metrics are met, and compliance within the limits set by controls / SOX compliance, drive efficiency and lead Function specific projects.Aside from monitoring daily operations, this position will also be responsible for reporting, dashboarding and analytical activities. He/She will drive the execution of the key STS process improvement initiatives and systems automation projects.Areas of Responsibility:Governance & Issue Resolution

• Supervise the day-to-day operations of Source to Settle ensuring that service level agreements are met in terms of operations executions for multiple sites like Mumbai, Mandideep & Makson Plant

• Supervise the monthly closing related activities conducted by STS accountants ensuring the closing deadlines are met

• Respond to issues and resolve issues related to payments, inquiries and concerns from vendors, internal and external Business Partners

• Lead the global work routing initiatives

• Oversee response to emails on STS common mailbox and tracks to ensure no payment delays

• Lead the DRM to discuss all issues and propose next steps

• Lead the resolution of issues identified during the normal course of operations and ensure all concerns raised are addressed and closely monitored

• Verify and approve all inter company related transactions

• Escalate issues and works on resolutions in a timely manner

• Review monthly BRS and closure of open items

• Co-ordinate with outsourced vendors on TDS and Concur expenses

• Check on TDS liability on a monthly basis

Reporting and Dashboarding

• Define and oversee achievement of key operational metrics and SLAs on an ongoing basis

• Align KPIs to targets, timely updation, customer service

• Review performance against KPIs and prepare a summary on a monthly basis and highlight and communicate the metrics to the GBS India DGM

• Work with the STS DGM in drafting and implementing work process improvements for STS

• Identify, initiate and implement work process improvements within the processes that result in $ savings and FTE optimizations

• Document changes in formal change documents that can be shared and re-applied to other groups, regions

• Keep abreast of technology changes, compare to market and suggest areas of improvement to increase efficiency in the process

Project Management & Monitoring

• Develop & execute transition plans for consolidating and standardization of processes into the Global Shared Services Center in Mumbai

• Deliver the agreed upon success measures during and after cut over

• Lead cross-functional teams on accounting / finance special projects that will require gaining an understanding of the business, the processes that support the business to discover the root cause of the issue and develop a reasonable solution

• Review SAP access and controls, suggest revisions as required

• Review policies and managing change version history

• Reviewing and updating PDD for process change

• Invoice booking for vendor invoices

• Delivering on automation projects

Customer Relationship ManagementOpportunity Management

• Ensure that there are necessary resources available for resolution of escalated customer / vendor issues

• Explore and implement vendor financing opportunities to enable business

• Assist in the planning, organization and execution of customer visits to identify and resolve issues and to seek business-building opportunities

Vendor Master Management

• Review vendor master, ensure proper updation of bank data, withholding tax rate, schema group, instruction key, payment clerk etc.

Account Management

• Oversee feedback to internal and external customers' inquiries

• Build and maintain effective relationships with vendors and customers / business unit

• Oversee maintainenace of up to date contact of vendors and customers

Communication and Collaboration

• Governs customer and vendor inquiries in accordance with standards and policy:

o Sends the monthly Invoice Submission Notificationo Sends out correspondences to internal and external customers if there are changes, new guidelines that need to be implemented related to STSo Collaborates with internal and external customers to understand their issueso Answer incoming phone calls and respond to vendor/customer inquiries in a timely mannero Resolving issues on vendor conditional NOC

• Proactively communicate service-related issues including on time payment of vendor invoices, customer claims and employee's expense reimbursements

Banking, Treasury and Payments

• Manage documents on exports, new accounts, bank guarantee, treasury reports and bank reconciliation scrutiny

• Verify and audit payments processed (cheque, direct, petty cash entries and other fund transfers)

• Processing A1 and A2 payments and closing out on discreapncies on the portal

• Sharing schedules to the banks as required for annual compliance

• Bank reconciliations, managing banking controls, streamlining banking operation

• Treasuy Management, cash flow projection, fund allocation, reporting.

SOX Control Owner and Internal & External Audit Support

• Identify, document test and remediate potential risk areas and support the maintenance of Sarbanes- Tier 3

Sox Compliance

• Liaison for internal and external audit engagements

• Ensuring back-up documentation for all invoices for audit requirements

People Management

• Perform a quarterly and an annual performance evaluation of all direct reports and propose a rating for the annual calibration exercise

• Conduct regular 1:1 with direct reports covering Performance Management and other people related discussion items

• Provide coaching on the technical accounting areas to STS staff

• Plan for a process of job rotation within Source to Settle workstream to ensure workload balance and robust back up system for the team. Consistently review and implement the plans on a quarterly / annual basis

• Train and mentor new members and lead the training if there are new process to be implemented

Dimensions:Markets - IndiaFunctions - AP/Disbursements, Vendor Master Data, Employees Travel and Expense, Sox Compliance, Internal & External Audits, reimbursements, Global Travel Services, Sourcing Administration, Banking, TreasuryNo. of Stakeholders - All internal cross functional teams, external ( Vendors & Banks)Employees Supervised - 5 employees (incl. contractors)Annual Disbursements - INR 600 MillionAnnual Volume of transaction - Approximately 30-36K invoices, Expense Reports and Vendor creationKey KPIs:

• No. of open PO

• Payment efficiency

• Vendor payment processing time (days)

• % SOX compliance

• Timely settlement of advances

Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:Knowledge:

• Working knowledge and profiency on core sap standard reports and system functionalities specific to fi module

• Experience in leading source to settle process and general accounting credit management, and treasury management

• Proficient supervisory skills

• Proficient understanding of US gaap and local gaap

• Proficient in ms office applications (word, excel, powerpoint, visio, access, project, and etc)

• Interpersonal communication skills, relationship management and collaboration skills

• Ability to read and interpret financial statements

• Some order to cash process knowledge, understanding of related transactions, policies and guidelines and performance measurements

Skills

• Strong oral and written communication skills

• Attention to detail, strong analytical and problem solving skills

• Adaptive to fast and continuous change

• Strong initiative

• Ability to prioritize many tasks and decisions

• Good overall business acumen

• Professional and trusthworthy

Competencies:LeadershipUnderstands and promotes a shared vision; promotes understanding and a positive attitude toward the changing environment; ensures that others have the tools and resources to excel; seeks and creates opportunities to build and expand the business; stays on task and is not discouraged when dealing with changing priorities; attacks multiple issues and tasks at one time.Team ApproachInitiates and fosters open dialogue across the organization; integrates individual, group, and organizational goals; collaborates with others to increase opportunities for success; focuses the team on ensuring, enhancing, and exceeding customer expectations; forms alliances and coalitions across functional areas; recognizes the interdependence of team members throughout the organization.Leading and Developing OthersClearly assigns responsibility for objectives, tasks and decisions and balances workloads; delegates and maintains a two-way dialogue on work and results; clearly communicates expectations without being overly directive and stifling creativity and initiative; gives feedback on strengths and development areas; provides challenging and stretch assignments; holds frequent development discussions, constructs development plans for reports and executes them; believes in the importance of training and associate development; selects and retains qualified associates.Customer Focused and Results OrientedUnderstands issues from the customers' perspective; considers the impact of decisions, processes, services on the customer; demonstrates passion for providing excellent customer service; treats customers with respect and care and uses a variety of approaches to identify customer needs; conveys a sense of urgency to get things done; ensures that there are necessary resources available for resolution of escalated customer issues; monitors the quality resolution of customer issues.Organizing and PlanningEstablishes plans and processes for accomplishing work and projects; evaluates progress and results constantly and adjusts when needed; manages multiple and changing priorities; anticipates change and the impact on plans and processes; demonstrates visionary, strategic, analytical, and creative planning ability.Problem SolvingDetailed oriented; uses rigorous logic and methods to solve difficult problems with effective solutions; effectively researches and probes all sources for answers; can see/recognize hidden problems and look beyond the obvious.LearningLearns from personal successes and failures and those of others and applies learning to new situations; learns quickly when facing new problems; versatile and experiments to try to find solutions; open to change; enjoys the challenge of an unfamiliar task.Listening and Interpersonal SkillsPractices attentive and active listening and has the patience to hear people out; can accurately restate the views of others even when he/she personally disagrees; relates well to all kinds of people, up, down, and across the internal organization and externally; builds rapport quickly; develops constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably.Minimum Education and Experience Requirements:Education:Bachelors in Commerce, with MBA in Finance /CA/ICWAExperience:

• 5-7 years experience in the BPO or shared service industry handling Source to Settle, payable or Big Corporates
• 2-3 years experience as Team Leader