Job Description

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Software Engineering (Quality) - Full Stack
Overview:
Mastercard is a global technology leader in the payments industry, operating the world's fastest and most secure payments processing network. Our Data & Services team is a strategic differentiator, delivering innovative, data-driven solutions that empower our customers to grow and thrive. We are seeking a seasoned Manager, Software Engineering (Quality) to lead our Business Intelligence platform quality engineering team. This role is ideal for a dynamic leader with deep technical expertise and a passion for driving quality across full-stack applications.
Role Summary:
As a Manager, Software Engineering (Quality), you will lead a team of 10+ full-stack quality engineers, driving excellence in manual testing, automation, performance, AI and cloud-based testing. You will be responsible for test strategy, stakeholder engagement, and ensuring delivery of high-quality software in a fast-paced Agile/SAFe environment.
Key Responsibilities

• Lead and mentor a team of 10+ full-stack quality engineers across manual, automation, and performance testing domains.
• Define and implement comprehensive test strategies for web, API, database, and cloud-based applications.
• Drive quality initiatives including chaos engineering, AI-based testing, and cloud reliability validation.
• Evaluate emerging tools and technologies to meet evolving quality demands and independently implement them to support a shift-left testing culture.
• Advocate for quality and testing needs during new project onboardings, ensuring early engagement and alignment with development teams.
• Support end-to-end test planning and strategy implementation, ensuring coverage across functional, non-functional, and integration layers.
• Collaborate with product owners, developers, and business stakeholders to align on quality goals and delivery timelines.
• Oversee test planning, execution, defect management, and reporting using tools like JIRA, TestRail, etc.
• Ensure robust CI/CD integration using Git/Bitbucket, Jenkins, Maven, and other DevOps tools.
• Promote best practices in Agile/SAFe ceremonies and foster a culture of continuous improvement.
• Maintain hands-on involvement in critical testing activities including exploratory testing, test automation framework design, automation scripting, and performance benchmarking using Java or python-based technology stack.
• Demonstrate strong people management skills, fostering team growth, engagement, and accountability.

Required Skills & Qualifications

• 12+ years of experience in software quality engineering, with at least 3 years in a leadership role managing 10+ engineers.
• Strong hands-on experience in manual testing, test strategy, automation (Java/Python, Selenium, Cucumber), and performance testing.
• Proven experience in REST API testing, SQL query validation, and cloud-based application testing.
• Exposure to chaos engineering principles and AI/ML-based testing approaches.
• Proficiency in CI/CD tools and Agile/SAFe methodologies.
• Excellent stakeholder management, communication, and leadership skills.
• ISTQB Advanced Level Test Manager certification or equivalent preferred.
• Management degree from a reputed institution is a plus.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Skills Required