Job Description

Manager - Software Advisory Services - India

Are you looking for an opportunity to lead IT Asset Management transformation projects for top global clients?

Overview:

Connor Consulting International provides highly specialized accounting and advisory solutions to ensure contract, license, and royalty compliance. Since its inception in 2009, Connor has experienced tremendous growth, more than doubling in size annually, and is a trusted advisor to Fortune 500 companies across a range of industries globally.



Connor's ongoing commitment to excellence in delivering professional contract compliance services has earned the trust of the world's largest software vendors. Our experienced teams ensure our clients are supported by seasoned industry experts.



With the continued expansion of Connor's business and clientele, we are seeking a

Manager - ServiceNow ITAM Implementation

to further enhance our capabilities and lead global ServiceNow ITAM engagements. This role is critical to driving value for our clients, overseeing the implementation of both

HAM Pro

and

SAM Pro

modules within ServiceNow, and managing multi-phased ITAM transformation projects.

Main Responsibilities:

Lead end-to-end implementation of ServiceNow ITAM modules (SAM Pro and HAM Pro), including configuration, integration, testing, and deployment. Oversee platform setup such as lifecycle workflows, license models, procurement approvals, reclamation processes, and CMDB alignment. Collaborate with cross-functional client stakeholders (IT, Procurement, Finance, Security) to define requirements, validate outcomes, and align on delivery goals. Manage integrations with discovery tools and platforms (e.g., SCCM, JAMF, ServiceNow Discovery, Flexera, BigFix). Provide executive-level reporting on project status, roadmaps, and dashboards. Define ITAM process frameworks, governance models, and process documentation including RACI charts, process maps, and SLAs. Drive continuous improvement through automation initiatives and optimization of license usage across major vendors (e.g., Microsoft, Oracle, Adobe). Deliver training and knowledge transfer to client administrators and end users to ensure long-term operational success.

Requirements

Experience, Skills, and Characteristics:

6+ years of experience in IT Asset Management or IT operations, with at least 3 years of hands-on ServiceNow ITAM implementation (HAM Pro and/or SAM Pro). Proven experience leading complex, multi-phase ServiceNow implementation projects. Strong working knowledge of ServiceNow CMDB, asset lifecycle workflows, discovery integrations, and license compliance models. Experience with licensing for key vendors (Microsoft, Oracle, Adobe, IBM, VMware, Salesforce). Excellent client-facing communication and presentation skills. Demonstrated ability to manage diverse stakeholder groups and deliver results in deadline-driven environments. Professional and personable demeanor, with strong organizational and leadership skills. ITIL v4, ServiceNow certifications (SAM/HAM Implementation Specialist), or ITAM-related certifications preferred. PMP or Agile certifications are a plus. 25%-35% domestic and international travel may be required.

Related Working Technical Experiences:

Experience with discovery/inventory tools (e.g., SCCM, JAMF, BigFix, Flexera). Understanding of SAM tools, cloud asset management, and compliance models. Familiarity with ServiceNow ITSM, CMDB, and performance analytics modules.

Benefits - Why Connor?

We approach every relationship with purpose, attention, and a little fun! You can expect a flexible working environment, paid mental health days, a generous vacation package, and competitive compensation. You'll be working with a highly driven, collaborative global team that values trust, accountability, and continuous learning. We nurture our people in a culture that promotes diversity and individuality that sparks innovation and creativity.



Connor Consulting is an equal opportunity employer and values diversity, equality, and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



If you're ready to make a strategic impact and lead transformative ITAM projects for some of the world's most exciting companies, this is the right opportunity for you.

Join us and be part of our Global Team. Apply now!