Job Description

Join our Sales Support team at DHL Global Forwarding, Freight (DGFF) GSC - Global Service Centre!

Job Title:

Manager (SLS) - Social Media and Content Coordinator

Job Location:

DHL Global Forwarding, Freight (DGFF) GSC, India (Mumbai)


As a Social Media and Content Coordinator, you will play a pivotal role in enhancing our online presence and engaging with our community across various social media platforms. You will be responsible for managing content creation, social media interactions, and ensuring a consistent brand voice. Additionally, you will oversee the utilization of Oktopost for content dissemination and manage associated licenses and onboarding processes.


Key Responsibilities:


1. Community Management on Social Media:

Engage with our online community by actively liking, responding to comments, and fostering conversations. Develop and maintain a framework of standard responses to efficiently address common inquiries and comments.

2. Content Discovery and Curation:

Conduct weekly content scouting for relevant articles and materials through the Oktopost advocacy program. Curate engaging content that aligns with our brand values and interests of our audience.

3. Oktopost Management:

Manage licenses and oversee the onboarding process for Oktopost, ensuring smooth integration into our workflow.

4. Copywriting:

Craft compelling copy for social media posts, particularly for articles sourced through the Oktopost advocacy program. Maintain consistency in brand voice and messaging across all communications. Facilitate the approval loop for articles, coordinating with relevant stakeholders. Upload approved content to Oktopost for scheduling and dissemination.

5. Design Preparation:

Utilize Canva (online design tool) and PowerPoint to create simple yet visually appealing graphics and presentations. Willingness to undergo training to enhance design skills and proficiency in utilizing these tools effectively.

Required Skills/Abilities:

Graduate (bachelor's degree from a recognized University in any discipline) Proven experience in social media management and content creation. Familiarity with social media management tools, particularly Oktopost, is preferred. Strong copywriting skills with a keen eye for detail. Basic design skills and proficiency in Canva and PowerPoint (training will be provided if necessary). Excellent organizational and time management abilities. Ability to work independently and collaboratively in a fast-paced environment. * Strong communication and interpersonal skills.