Job Description

Role Profile:

We are seeking a highly motivated and experienced Manager to manage the Shared SRE team of Risk Intelligence Services within Markets and Risk Intelligence division. This role is pivotal in ensuring operational continuity across multiple applications by maintaining a pool of fungible, cross-functional team members who can support various services as needed. The successful candidate will be responsible for building team resilience, overseeing day-to-day operations, and ensuring effective resource allocation across support demands.
The ideal candidate must demonstrate strong business acumen and the ability to collaborate confidently with business stakeholders during critical incidents. They will be expected to take ownership of incident calls, lead them independently until Subject Matter Experts (SMEs) are engaged, and coordinate resolution efforts effectively. Flexibility is essential, as the role requires availability during out-of-office hours, including public holidays, and the ability to manage on-call responsibilities when required.
This position demands excellent self-leadership and prioritization skills, with the ability to drive performance within the team while maintaining a high standard of service. The candidate should be proactive, solutions-focused, and capable of navigating high-pressure situations with professionalism and clarity.
Must be self-motivating with the ability to prioritize workload.
Key Responsibilities
Support of a critical element of the London financial infrastructure.Leadership responsibilities
Manage a pool of fungible Shared SRE resources, ensuring effective allocation across multiple business domains to maintain service continuity and operational resilience. Oversee and manage BAU support activities for Risk Intelligence Applications. Management of shifts to ensure 24x5 onsite cover and 24x7 cover with on-call support. Significant stakeholder management responsibilities with technical teams, business teams. Own the incident management process and resolution of incidents raised within the SRE Teams. Responsible for ensuring the team meets targeted metrics and adopts continuous improvement approach to managing the environment. Provide in-depth analysis in areas such as incident trends, mean time to recover and any other area where improvements need to be identified and remediated. Ensure that all processes and documentation are adequate and effective to meet support and audit requirements. Provide daily, weekly and monthly status reporting to the Stakeholders. To ensure effective, pro-active monitoring and management is in place for systems. Ensure the regular disaster recovery tests are carried out by the teams and that they meet the required standards/conditions. Ensure that the team members are adequately trained to support the Technology & Operations infrastructure. Enhance people and capability build up responsibility. Service improvements SPOC for business. Configuring monitoring and logging software (Datadog preferably) on all resources of the application service. Being available for the activities which are carried out during the weekends / Out of office hours like Releases / DR Exercises/ etc. Ensure timely review and maintenance of Runbooks and support documentation; proactively follow up with relevant teams to update or obtain missing information. Out of hours support / On-call support + Be available for overnight support of production services to ensure successful completion of processing
+ Respond to overnight calls and deal with issues
+ Support weekend releases and maintenance work
Consultancy + Provide consultancy during bug fixes, design and implementation
+ Act as subject matter experts for the application and the relevant business domain


PERSON SPECIFICATION
Education:Degree educated, preferably in a technical discipline

Required skills and experienceExcellent problem-solving and analytical skills Strong understanding of product development lifecycle and methodologies. Proficiency in incident management and familiarity with ITIL processes. Good knowledge of AWS Cloud Technologies (EC2, EBS, ECS, EKS, RDS, VPC, Aurora, MSK, ALB, ECR) or Azure Equivalent Familiarity with infrastructure-as-code tools such as Terraform or CloudFormation. Strong scripting and automation skills (e.g., Python, Bash, PowerShell). Good knowledge of DevOps and its related Technologies : CI/CD, Jenkins , Ansible, Kafka Exposure to XML Knowledge of Network Diagnostics & Web Servers Hands-on in version control repository/Deployment (Ideally bitbucket, GitLab, Docker, Terraform, Terragrunt, Flyway, Liquibase) Experience of using and implementing IT vendor products such as DataDog, Moogsoft, Atlassian tool suite, Salesforce, ServiceNow

Person SpecificationGood communication skills Have an enthusiastic pro-active approach, when you see something broken, work on a solution to fix it! Experience of working in an IT support team Willing to adopt Hybrid working mode and work in Bangalore Office Good to have ITIL or AWS certification Experience in Financial or an investment banking environment Familiarity with financial products and financial terms Excellent analytical skills, Attention to Detail and problem-solving abilities. Strong technical background in the core technologies with multiple years of experience. Ability to communicate clearly and concisely to IT and business teams and to senior management Strong negotiation / influencing skills able to overcome resistance and reach consensus and compromise to attain the required objective

Benefits
LSEG offers a competitive compensation package, including equity, annual bonus, and a comprehensive benefits package including medical, dental and vision coverage. We are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and build an exciting career. LSEG values respect, integrity, excellence, and innovation and encourages our employees to embody those values every day!
About the London Stock Exchange Group
LSEG's vision is to be the most trusted authority in global financial markets. This is achieved through leading the world in providing access to capital, helping customers optimise capital resources and promoting trusted and open environments and services for investment. LSEG is a diversified international exchange Group that sits at the heart of the world's financial community. The Group operates through four key business divisions: Capital Markets (broad range of international equity, bond and derivatives markets); Post Trade (post trade and risk management services); Global Technology Services (trading platforms and capital markets software); and Information Services (real-time and reference data products).As a global business, LSEG relies on diversity of culture and thought to deliver on our goals. Therefore, we seek hardworking, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
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