Job Description

At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. With us, your work has an impact. Your work moves the world!

Join us and take your career to the next level

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As the

Assistant Manager of Service Operations

, you will take full ownership of planning, prioritizing, and managing technical and operational service activities within the Mundra region. This is a pivotal leadership role focused on driving safety, profitability, and operational excellence. You will be responsible for spearheading the growth of our service business, leading a team of skilled engineers and technicians to deliver best-in-class service while expanding our regional footprint.

What are your key responsibilities:

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1. Customer & Operational Excellence

Relationship Management:

Lead profitable customer partnerships through high-performance service and regular on-site engagement.

Strategic Execution:

Convert business objectives into actionable service plans that balance client needs with team growth.

Service Delivery:

Resolve operational bottlenecks and ensure high levels of customer satisfaction.

2. Technical Leadership & Compliance

Technical Oversight:

Provide hands-on expertise for

Material Handling/Earth Moving

equipment and optimize service procedures.

Contract & SLA Management:

Oversee service contracts (AMC/CMC) and "on-call" agreements to maximize revenue and ensure compliance.

HSEQ & Safety:

Enforce strict Health, Safety, Environment, and Quality standards; implement safe systems of work for all field staff.

Technical Training:

Deliver product and safety training to customers to ensure optimal equipment utilization.

3. Team Leadership & Development

Performance Coaching:

Mentor staff to achieve KPIs and reach their full potential through continuous improvement.

Culture Building:

Foster a

"Customer First"

and

"Right First Time"

technical culture.

Integrity:

Ensure 100% adherence to legal standards and the Company Code of Conduct.

What we offer you:

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"Green business is good business - it's not just a slogan; we're investing in fossil-free steel and real change."

Rewards that truly count:

We offer meaningful development opportunities through varied assignments, fair and gender-neutral pay, and flexible work conditions -- all within a culture that values your growth and celebrates success.

Safety that moves us forward:

Build your career with a company rooted in safety since the 1940s, ensuring stability and an environment that empowers you to speak and be heard.

Purpose that drives change:

You'll contribute to solutions that transform global trade, creating environmental and operational innovations. You'll be in the driver's seat of ideas, developing digital technologies that set industry standards and position us as the forerunner.

People who move together:

You'll collaborate with people who build lasting relationships through global expertise, connections, and a commitment to sustainability.

Become part of our global network

of 5,200 professionals across 120+ countries, where your work drives innovation, sustainability, and meaningful impact around the world. We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together. With us, you will have the opportunity to learn new things and realize your potential and have fun while working in our global team.

What you bring to the role:

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Education

Degree or Diploma in Mechanical, Electrical/Electronic, or Automotive Engineering. An equivalent combination of technical education and extensive field experience in service operations will also be considered.

Ex

perience

Service Operations:

Minimum 5+ years of experience in a Service/Operations environment.

Leadership:

Minimum 5+ years of experience in a managerial or supervisory role.

Industry Knowledge:

Strong technical understanding of Material Handling Equipment (MHE) or similar heavy machinery industries.

Core Competencies

Leadership:

Proven ability to lead with purpose and a high focus on performance.

Growth Mindset:

A business development approach to identify new service revenue streams.

Problem Solving

: Excellent analytical skills to troubleshoot complex technical and operational issues.

Communication:

Fluent in written and spoken English; ability to network across functions.

Agility:

Ability to handle multiple tasks, manage time effectively, and maintain a calm customer-service mindset under pressure.

Mobility:

Willingness and ability to travel within the Mundra region to support field operations

Ready to elevate your career? Apply today!

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If you are excited about this opportunity, click Apply and submit your application and CV.

About Kalmar

Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company's sales totalled approximately EUR 1.7 billion.

www.kalmarglobal.com