Job Description

#ProductEngineeringFY26

Manager, Servicenow Architect - Product Engineering

We are seeking a highly skilled and experienced ServiceNow Architect to join our team. The ideal candidate will have extensive experience with ServiceNow's Strategic Portfolio Management (SPM), Application Portfolio Management (APM), and Hardware Asset Management (HAM) modules. This role involves designing, implementing, and optimizing ServiceNow solutions to meet our organization's business needs and drive operational efficiency.

Key Responsibilities

:


1.

Design and Architecture

:


o Lead the design and architecture of ServiceNow solutions, with a focus on SPM, APM, and HAM modules.


o Develop and maintain architectural blueprints and technical documentation.


o Ensure solutions align with industry best practices and organizational standards.


2.

Implementation and Configuration

:


o Oversee the implementation and configuration of ServiceNow modules, ensuring seamless integration with existing systems.


o Customize ServiceNow applications to meet specific business requirements.


o Manage and execute ServiceNow upgrades and patching.


3.

Strategic Portfolio Management (SPM)

:


o Implement and optimize SPM processes, including demand management, project and portfolio management, and resource management.


o Develop dashboards and reports to provide visibility into project and portfolio performance.


4.

Application Portfolio Management (APM)

:


o Implement and manage APM processes to assess and optimize the application landscape.


o Develop strategies for application rationalization and lifecycle management.


o Create and maintain application inventories and related data.


5.

Hardware Asset Management (HAM)

:


o Implement and manage HAM processes to track and manage hardware assets throughout their lifecycle.


o Ensure accurate and up-to-date asset records and compliance with asset management policies.


o Develop and maintain asset tracking and reporting mechanisms.


6.

Collaboration and Stakeholder Management

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o Collaborate with business stakeholders, IT teams, and external vendors to gather requirements and deliver effective solutions.


o Provide technical guidance and mentorship to junior team members.


o Conduct workshops and training sessions to enhance user adoption and proficiency.


7.

Continuous Improvement

:


o Identify opportunities for process improvements and automation within the ServiceNow platform.


o Stay updated with the latest ServiceNow features, releases, and industry trends.


o Drive innovation and best practices in ServiceNow implementations.

Education and Experience Required:

Bachelor's degree in computer science, Information Technology, or a related field. Overall 10+yrs experience with Minimum of 5 years of experience working with ServiceNow, including hands-on experience with SPM, APM, and HAM modules for upto 3+yrs. Proven track record of designing and implementing ServiceNow solutions in a complex enterprise environment.

Certifications

: ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist (SPM, APM, HAM) preferred.

Technical Skills

: + Strong understanding of ServiceNow architecture, data model, and integration capabilities. + Proficiency in JavaScript, HTML, CSS, and other web technologies.
+ Experience with REST/SOAP APIs and integration with third-party systems.

Soft Skills

: + Excellent communication and interpersonal skills. + Strong problem-solving and analytical abilities.
+ Ability to work independently and as part of a team.
+ Strong project management and organizational skills.

Work Location: Hyderabad

Work Timings: 11AM to 8PM

How you will grow

At Deloitte, we have invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities--including exposure to leaders, sponsors, coaches, and challenging assignments--to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially--and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 301446