Manager Service Operation

Year Jaipur, Rajasthan, India

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Role

TM TES Service Assurance

Job Level/ Designation

M1

Function / Department

Technology

Location

RAD

Job Purpose

Assurance of Fixed Line Services Onnet and Offnet Last miles as per committed timelines.
Need to build best team to achieve all KPI parameters.
TOP200 and rest of customer availability as per committed and need to work towards customer experience improvement
MTTR has be within timelines to enhance customer experience.
Need to execute service improvement plans for CXX improvement.

Key Result Areas/Accountabilities

Assurance :

10% for top200 & Rest of customers * MTTR

4 hrs for all customers * Service migration/Ipfication for CXX improvement

99.5 % and rest of customer
99% * Need to do strong governance with partner team for KPI deliverables

Core Competencies, Knowledge, Experience

3-7 years of Telecom domain experience in field of enterprise/transmission.
Positive Attitude, Strong Management skills & transmission expertise
Driving Vendors, Field Team and Circle Teams for achieving KPI to achieve monthly targets
Good Knowledge and understanding of Transport Network Technologies & Topologies of both Optics (DWDM, PTN, SDH) and IP (Internet protocol) / MPLS Etc.
Handling change management, Material logistics & Inventory management.
100% compliance to Vodafone HSW policies and procedures.

Must have technical / professional qualifications

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