Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .
Inviting applications for the role of Manager - Service Now Project Manager
Genpact has a vacancy for a Project Manager & Business Analyst in its expanding Orchestration Group to support global customers.
The group is expanding to cater to the growing number of varied and exciting projects and customers.
This is a varied role and offers an exciting opportunity for the right individuals to develop their career in the Professional Services organization of Genpact.
Responsibilities
Project Management of product-based solutions
Tracking, monitoring & reporting on project progress, quality of deliveries, budget consumption, and timelines.
Analysing, capturing, and communicating customer requirements
Write concept and functional design documents.
Provide consultancy to customers on Genpact Digital products.
Take responsibility for customer satisfaction and building a long-term relationship with key customers.
Qualifications we seek in you!
Minimum Qualifications
Ability to quickly understand a client's business strategy, processes, needs and to design solutions to support it.
Experience in leading requirements gathering workshops and business analysis.
Experience in writing functional design documents.
Project Management skills (Risk, scope, budget, Timelines management, etc.)
Project Team leadership
Client Management skills
Relevant experience in the MS technology stack
Relevant work experience in managing complicated software projects.
Good customer facing skills including running workshops and presentation skills.
Must be able to work as part of a team with minimal day-to-day supervision.
Good crisis management skills.
Fluent in spoken and written English
Be smart and presentable.
Ability to travel to customer sites in Europe & America
Ability to align working hours when needed to customers abroad.
Preferred qualifications
Experience in Business Process Management software
Experience with BPM tools like Service Now, Appian or Remedy, etc.
Why join Genpact?
Lead AI-first transformation - Build and scale AI solutions that redefine industries
Make an impact - Drive change for global enterprises and solve business challenges that matter
Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.