Job Description

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Hello Visionary!

We empower our people to stay resilient and relevant in a constantly changing world. We\xe2\x80\x99re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future.

Does that sound like you? Then it seems like you\xe2\x80\x99d make a great addition to our vibrant team.

Siemens Mobility is an independent run company of Siemens AG. Its core business includes rail vehicles, rail automation and electrification solutions, turnkey systems, intelligent road traffic technology and related services.

In Mobility, we help our customers meet the need for smart mobility solutions. We\xe2\x80\x99re making the lives of people who travel easier and more enjoyable while constantly developing new, intelligent mobility solutions!

We are looking for a Manager - Service in Mobility Customer Services

You\xe2\x80\x99ll make a difference by:

• Planning, acquisition and execution of AMC contract of Signalling systems like Electronic Interlocking systems, Axle counter, AFTC, TPWS etc.
• Perform &supervise Preventive and breakdown maintenance and provide technical support to site team and customer for mentioned signaling systems etc .
• Perform troubleshooting in rightly manner to maintain maximum availability of the systems. (In line with defined KPIs)
• Handling day to day customer complaints and customer interaction.
• Ensure timely booking of Orders and collection of payments as per target.
• To monitor and take actions on AMCs, open calls, escalated cases, service business targets. (Timely renewal of AMC contracts)
• Lead all aspects of the team in the maintenance, servicing to meet customer requirements within the working timeframe.
• Demonstrate an awareness of continuous improvement, team development and best practice.
• Maintain relationship with the customer for smooth execution of AMC contracts. Regular site visits. Good Customer relationship management
• Co-ordination with all the stakeholders in the organization.
• Overall responsibility for Environment, Health & Safety (EHS)

Desired Skills:

• You should have minimum experience of 7-10 years of experience in Signalling domain (MUST) in Indian Railway. reputed institute along with Graduate in Electrical or Electronics Engineering
• Basic knowledge in Rolling Stock products will be added advantage .
• Planning and execution of AMC contract of signaling systems
• Ability to work and lead a team of service engineers.
• Proficient in English language & Hindi.
• Excellent problem-solving skills
• Fluent writing and reading skills of language(s) used for official communication.
• IT Skills: MS office tools (Word, Excel, PowerPoint),

Join us and be yourself!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Make your mark in our exciting world at Siemens.

This role is based in Kolkata. You might be required to visit other locations within India and outside. In return, you\'ll get the chance to work with teams impacting - and the shape of things to come. We\'re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We\'re dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.

Find out more about mobility at: and about Siemens careers at:

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