Change Champion, Communication and Change management
Maintain and update employee handbooks, Knowledge Management articles and other documents on the Bridge/myHR portal to allow employees to access relevant HR policies and procedures
Work with local country Corporate Affairs team to communicate benefits/wellness programs and HR policies to employees
Prepare materials for employee communication sessions/townhalls
Deliver trainings and share guidance notes to internal country HR community including GPS AskHR and HR operations teams to ensure they are kept up to date on HR standards and processes
Key stakeholders
Country / Regional Head Service Delivery
Country Head of HRs
HR Business Partners
Country CEO Office
Collaborative Partners
Unit heads of GPS
Internal GPS AskHR & HR Ops
Country HR COEs & Group HR COEs
Non HR including Compliance, Finance and Corporate Affairs
Vendor Management
Perform activities in the vendor management process including RFPs, ERs, SRs, TPSA, PIA, cloud governance committees and Exit management plan etc.,
Work on closure of TPSA, PIA and prepare necessary dispensations where required. Engage with Country SD for necessary approvals where required.
Perform annual due diligence on Vendor contracts and support data request for regulatory and compliance audit around Vendors and maintain all necessary documents and perform periodic upload of service review packs, meeting minutes etc, in SCBuy Application
Raise POs', e-Pros' and work with GFS Finance towards periodic recharge on vendor invoices to all employee cost centres, advise on accruals that needs to be maintained or released to meet vendor invoices.
Support to queries from country SD and support data requirements for audit around Vendor management.
Risk Management
Understand HR Operational Risk framework and support IRR assessments review by engaging relevant RPOs
Participate and represent country SD in RCAs and ensure all actions agreed are completed in a timely manner
Review and Monitor controls sample testing performed by GPS. Perform the control monitoring if controls executed locally in country
Audit, and Regulatory Reporting
Have strong understanding on country specific laws and regulations and ensure HR SD actives/processes meet the required regulations. Take corrective actions to remediate any identified gaps if any.
Understand regulatory changes and implications on HR SD activities. Raise CR request and work with downstream Operations team in implementing changes to the process and services
Assist Country HR audits and support requests including surveys and headcount reports in a timely manner
Support all regulatory, compliance and audit related activities for HR
Support Year end Directors' compensation data requests from Finance and Internal auditors for annual report preparation
Job SummaryTo support HR Specialist Delivery (HRSD) and HR stakeholders in region / country as per defined operating model, including but not limited to payroll, benefit, insurance, offboarding, internal transfer, visa application, vendor management/governance and other HR operations related processes.Key Responsibilities
Perform all Country HRSD support activities including Payroll, Tax and Benefits administration, Controls and strongly collaborate with various HR functional (HR BPs & COEs), cross functional (Finance, Country OR, CoSec, etc.) and external stakeholders (Vendors) to deliver HR SD activities where required.
Perform monthly, quarterly, half yearly data assurance checks on processes to ensure all regulatory requirements are duly met.
Perform Descriptive, Diagnostic and Predictive analysis on HR SD areas to identify opportunities, solve business process and continuously improve the HR services.
Collaborate with internal HR and relevant stakeholders to improve employees' experience at workplace, including lead, design, test and implement employee engagement campaigns, launch wellness programs, and organise annual Loyalty Award
Work closely with County SD Internal teams to deliver and streamline processes end-to-end. Collaborate effectively with them to identify inefficiencies and process gaps for improvement.
Analyse and monitor coverage and cost effectiveness of benefits program
Manage HR projects and support technological enhancements as per group standards and local country requirements
Build a positive people experience for all employees, by leveraging on HR systems such as ServiceNow and SuccessFactors and support technological enhancements as per group / country standards and BAU requirements.
Work with country PRB (Performance Rewards Benefits) teams to ensure the roll out of local benefits are in line with global design principles.
Handle and resolve complex HR queries and escalations and where necessary reach out to relevant employee/people leader to gain full understanding of the query and resolve. Train GPS AskHR and HR Operations team to resolve queries and ensure reduction in overall queries landing to country SDs
Skills and Experience
Standard Operating Procedures
Effective Communication
Process Improvement
Operational Risk
Customer Support Operations
Problem Management Process
Human Resources Operations
HR: Policies, Standards and Procedures
Project Management
Human Resources Information Systems Operations
Qualifications
GRADUTATE WITH EXPERIENCE IN HR PROCESS MANAGEMENT, UNDERSTANDING OF RISK, POLICIES AND PROCEDURES.
About Standard CharteredWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offerIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.