Job Description

Ready to build the future with AI?

At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager - Scout Product Analytics

As a Talent Scout, you'll serve as a trusted business advisor to our leaders, talent team and hiring managers by driving external candidate engagement and driving talent to Genpact. You'll ensure an exceptional candidate experience for every candidate, so our reputation for quality and innovation will be in your hands. In return, you'll have the support of a network of highly knowledgeable colleagues and the opportunity to make a significant impact at Genpact.

Responsibilities

User Feedback and Analysis

Monitor Scout usage metrics and feedback; support in triaging bugs, feature requests, enhancements etc. Prepare fortnightly insights report on usage trends, user satisfaction and other KPIs

Release Planning Support

Validate feature demos against acceptance criteria in sprint reviews (wear user's hat) Prepare user-experience/journey stories for Scout's capability booklet

Issue & Escalation Management

Maintain open/ risk issues log and technical debt associated with each release across work, web and co-pilot (drive to resolution)

Governance Support

Support with governance updates and agenda items

Qualifications we seek in you!

Minimum Qualifications

Bachelor's degree in information technology, Computer Science, or a related field is a plus. Proven experience in a similar role, preferably in a multi-site environment. Strong knowledge of IT infrastructure, including servers, networks, storage, and security systems. Proficient in project management methodologies and tools

Preferred Qualifications/ Skills

Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels. Strong analytical and problem-solving abilities to identify and address IT-related challenges. Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment.

Why join Genpact?

Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.



Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobManager


Primary LocationIndia-Gurugram


Education LevelBachelor's / Graduation / Equivalent


Job PostingJan 26, 2026, 11:42:43 PM


Unposting DateFeb 26, 2026, 12:29:00 PM


Master Skills ListCorporate


Job CategoryFull Time