Job Description

Manager SAS

===============

Functional Area:

Manager SAS

Job Type:

Full Time

Job Location:

Bavdhan (Pune)

Job Profile:

Manager

Experience:

10-12 years

Qualification:

B.E(Mech)

Relevant Field:

EPC (Project based) company in Process Field

Date:

7-11-2025
#

Job Overview

Role-Support after Sales & Maintenance


#

Responsibilities:

Maintain complain register with customer data. Complaint acknowledgement mail within 10 working hours max Complaint evaluation, check FAQ, troubleshooting history of similar complaint Circulation of complaint internally to relevant department / Sub supplier Action plan for complaint resolution to be sent to customer within 16 working hours for
routine matters and 2-5 days for critical crucial matters.
Proposals to be sent to customer with all material, manpower needed for the complaint
resolution
Monitor time lines as agreed from specifications, ordering, receipt of material, delivery to
customer, installation, testing and final acceptance
Monitor sub suppliers' activities for supply or services and keep customer updates time to
time
Customer visits and inquiry generation for preventive maintenance Annual spares requirement analysis and forecast for the year Complaint resolution summary and its log CO2 compressor maintenance expertise to be developed Expertise to be developed for maintenance of routine items, electrical and mechanical Intimation mails to customer for preventive maintenance of supplied plants Data of all supplies made to customer and their O & M Manuals ISO System implementation and updation SAP material data base and its updation, SAP Implementation Data management system implementation and vigilance AMC Contracts structure design, proposal Training Contracts structure design contents proposal List of projects done by HEPL until now with its project code and brief description Identify locations for most demanding after sales visits Propose locations for local representation

#

Education & Experience

Bachelor of Engineering Mech / Production having equivalent technical manufacturing
environment with 12-15 yrs experience
Preferred Industry background - EPC company in Process Field Experience in maintenance Leadership ability and preferably experience

#

Knowledge/Skills

Ability to multi-task, and adjust priorities Ability to sell ideas and motivate othersProficiency with MRP/ERP systems & Microsoft Office Good communication skills * Presentable, Sensible