Job Description

Job requisition ID :: 89848
Date: Sep 25, 2025
Location: Bengaluru
Designation: Manager
Entity: Deloitte Touche Tohmatsu India LLP

Job Summary:

As a Manager specializing in SAP CRM and Partner Relationship Management (PRM), you will lead end-to-end implementations and optimizations combining both technical and functional expertise. You will bridge the gap between business needs and technical solutions, guiding teams to deliver scalable SAP CRM/PRM solutions that enhance customer engagement and partner collaboration.

Key Responsibilities:

Lead SAP CRM and PRM project delivery, including requirements gathering, system design, configuration, development, testing, and deployment. Act as a techno-functional expert, translating business processes into technical requirements and vice versa. Design and implement SAP CRM functionalities including Sales, Marketing, Service, and Partner Management modules. Oversee integration of SAP CRM/PRM with other SAP modules (ECC, S/4HANA, SD, MM) and third-party systems. Manage and mentor a team of functional and technical consultants. Collaborate with clients and stakeholders to understand business objectives and recommend best-fit SAP CRM/PRM solutions. Lead workshops, training, and change management initiatives. Troubleshoot and resolve complex functional and technical issues. Support pre-sales activities, including solution demonstrations and proposal preparation. Stay current with SAP CRM/PRM product roadmap, new features, and industry trends.

Qualifications and Skills:

Bachelor's or Master's degree in Business Administration, Computer Science, or related field. 7+ years of experience in SAP CRM and/or PRM implementation and support. Strong functional knowledge of SAP CRM modules (Sales, Marketing, Service) and PRM. Hands-on technical experience in SAP CRM configuration, middleware, workflows, and integration. Familiarity with SAP Cloud Platform and SAP C/4HANA suite is a plus. Proven experience managing end-to-end project delivery and consulting engagements. Excellent communication, leadership, and stakeholder management skills. Ability to work in a client-facing role and lead cross-functional teams. SAP certifications in CRM or related areas are advantageous.

Preferred:

Experience with SAP S/4HANA and SAP CX (Customer Experience) solutions. Prior consulting experience with Big Four or global professional services firms. Knowledge of industry-specific CRM/PRM use cases (e.g., Manufacturing, Retail, Telecom). * Familiarity with Agile delivery methodologies.