Job Description

Job requisition ID :: 89843
Date: Nov 6, 2025
Location: Bengaluru
Designation: Manager
Entity: Deloitte Touche Tohmatsu India LLP

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you'll find unrivaled opportunities to succeed and realize your full potential

Deloitte is where you'll find unrivaled opportunities to succeed and realize your full potential.

The Team

How can you thrive when nonstop disruption keeps redefining possibilities? You should reimagine more than business processes. You should reimagine everything--relationships, data, markets, the workforce, and more. Deloitte can show you how--and help you deliver results with SAP solutions.

Our SAP Practice offers a complete range of services -- from business case development and system design to configuration, testing and deployment .SAP offerings include - SAP ECC, CRM, SRM, ICH, Portal, Net weaver, BO, SAP Development and BASIS & Infrastructure and covers all functional areas and industry verticals. Learn more about our Technology Practice.

Work you'll do

The primary role is to make immediate, direct contributions to enhancing our clients' competitive position and performance in ways that are distinctive, innovative, and sustainable.


To do this, one must perform the following activities within the firm:

Key Responsibilities:

Lead SAP Customer Management projects, focusing on technical design, configuration, and deployment of SAP CRM, SAP Service Cloud, or SAP C/4HANA solutions. Provide hands-on technical leadership for the SAP CM team, including developers and integration specialists. Design and architect scalable, maintainable SAP CM solutions that meet client business requirements. Oversee integration of SAP Customer Management modules with other SAP and non-SAP systems. Manage technical deliverables, code reviews, and quality assurance processes. Collaborate closely with functional consultants, business users, and third-party vendors to ensure seamless solution delivery. Drive adoption of best practices in SAP CM technical architecture, development, and testing. Mentor and guide technical team members, promoting skills development and knowledge sharing. Engage in pre-sales activities, including technical proposal development, demonstrations, and client workshops. Stay updated with SAP Customer Experience (CX) portfolio innovations and industry trends.

Qualifications and Skills:

Bachelor's or Master's degree in Computer Science, Information Technology, or related field. 7+ years of experience in SAP Customer Management technical roles, including SAP CRM, SAP Service Cloud, or SAP C/4HANA. Proven experience leading SAP CM technical teams and projects. Strong technical expertise in SAP CRM architecture, ABAP development, WebUI, and SAP Cloud Platform integration. Hands-on experience with SAP CX suite components and integration technologies (e.g., SAP PI/PO, CPI). Deep understanding of CRM business processes and SAP CM solution capabilities. Excellent problem-solving, communication, and stakeholder management skills. Experience with agile development methodologies and DevOps practices. SAP certifications in CRM or Customer Experience solutions preferred.

Qualifications

Graduate degree (Science or Engineering) from premier institutes. Willingness to travel for short and long term durations. Strong communication skills (written & verbal).

Your role as a leader

At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.


Actively focuses on developing effective communication and relationship-building skills Builds own understanding of our purpose and values; explores opportunities for impact Understands expectations and demonstrates personal accountability for keeping performance on track Understands how their daily work contributes to the priorities of the team and the business Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our purpose

Deloitte is led by a purpose: To make an impact that matters.


Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the


Communities in which we live and work--always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world