Job Description

Noble Hat Solutions is hiring for an upcoming

Facilities Management Company

offering integrated facility and support services that combine operational efficiency with customer excellence. As part of our expansion, we are looking for a driven

Sales & Operations professional

who understands the dynamics of the facilities management industry, can manage client relationships, and drive business growth through effective service delivery and retention.

Email resume - contact@noblehatsolutions.com

Position Overview:

The Sales & Operations Executive/Manager will be responsible for

client acquisition, service delivery oversight, and relationship management

. The ideal candidate will have hands-on experience in the

Facilities Management or Allied Services Industry

and a proven record in

client servicing, business development, and operations coordination

.

This role bridges

business growth and operations execution

, ensuring that client expectations are met through efficient service management and proactive communication.

Key Responsibilities:Sales & Business Development:

Identify and pursue new business opportunities in

Facility Management, Housekeeping, Security, Technical Maintenance, and Allied Services

. Develop and maintain a

robust client pipeline

through networking, industry connects, and referrals. Prepare and present

business proposals, quotations, and service agreements

. Participate in

tenders and bids

, ensuring timely documentation and compliance with submission requirements. Achieve monthly and quarterly

sales and revenue targets

.

Client Servicing & Operations:

Act as the

primary point of contact

for clients, ensuring timely communication and service delivery. Conduct

client reviews, site visits

, and performance audits in coordination with the operations team. Work closely with internal departments (HR, Accounts, Operations) to ensure smooth deployment and client satisfaction. Handle

renewals, escalations, and feedback resolution

professionally and promptly. Monitor manpower deployment, service quality, and contractual adherence at client sites.

Coordination & Reporting:

Maintain updated records of clients, contracts, and renewals in CRM or Excel-based trackers. Generate and share

MIS reports, performance metrics, and revenue summaries

with management. Support the management team in

strategy, planning, and operational improvements

.

Qualifications & Experience:

Graduate / Postgraduate

in Business, Marketing, or a related field (MBA preferred). Minimum

5 years of relevant experience

in

Facilities Management, Soft Services, or Contracting Industry

. Proven experience in

client-facing roles

involving

business development and operations coordination

. Strong understanding of

FM industry contracts, SLAs, and manpower outsourcing

models. Excellent communication, negotiation, and interpersonal skills.

Key Competencies:

Strong relationship management and customer orientation. Target-driven with high initiative and accountability. Excellent coordination and problem-solving abilities. Professional presentation and negotiation skills. Ability to work under pressure and handle multiple clients simultaneously.
Job Types: Full-time, Permanent

Pay: ?15,319.44 - ?58,699.25 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund Work from home
Work Location: In person