Job Description

Main Responsibilities:- Managed international client relationships, ensuring smooth onboarding, regulatory compliance, and personalized support to enhance satisfaction and retention.- Collaborated with sales and marketing teams to identify growth opportunities, introduce relevant product offerings, and drive customer engagement.- Resolved client issues and escalations promptly, delivering high-quality post-sales support and maintaining strong customer trust.- Maintained detailed client records and generated reports, providing insights on engagement, feedback, and service improvements to inform strategic decisions.Must Have Requirements:Education & Experience:- Academic Background: Bachelor's degree in Business Administration, Marketing, or a related field.- Professional Experience: 8-10 years in client servicing, preferably with International clients, and B2C sectors.Skills & Competencies:- Communication Excellence: Superior verbal and written communication skills to effectively engage with a diverse client base.- Follow-Up Proficiency: Demonstrated ability to manage follow-ups diligently, ensuring client needs are met promptly.Customer-Centric Approach: - A deep-seated commitment to understanding and fulfilling client needs.- Problem-Solving Skills: Aptitude for identifying issues and implementing effective solutions.- Technological Proficiency: Familiarity with CRM tools, MS Office, and digital communication platforms. (ref:updazz.com)