Job Description

Position: Manager Risk & ComplianceDepartment: Risk Assurance
Location: Mumbai / Pune
Reports To: Sr. Manager Risk AssuranceJob PurposeThe Risk & Compliance Manager is responsible for overseeing the organization's risk management and compliance programs. This includes identifying, assessing, and mitigating risks, ensuring compliance with applicable laws and regulations, and developing policies and procedures to safeguard the organization's assets and reputation.Key ResponsibilitiesDevelop and implement risk management processes in line with Enterprise Risk Management (ERM) practices.Identify, assess, and mitigate organizational risks based on the ERM strategy.Periodically review the Risk Register and provide appropriate reporting to management.Ensure compliance with relevant laws, regulations, and industry standards.Develop and maintain policies and procedures to manage risks and ensure compliance.Conduct regular risk assessments and audits to identify areas of improvement.Conduct spot checks to verify effective implementation of existing policies and procedures.Prepare detailed risk and compliance reports and present findings during Risk Committee meetings.Collaborate with departments to ensure effective risk management and compliance practices.Deploy Risk & Control Self-Assessment (RCSA) framework within the business.Prepare Risk Control Matrix (RCM) for operational processes and recommend efficiency improvements.Conduct comprehensive audits of financial, operational, and compliance processes.Perform compliance and information security audits as per the annual calendar.Prepare for external audits, review all processes, and assess control environments for a clean audit report.Prepare Standard Operating Procedures (SOPs) for key business processes to increase compliance.Maintain an incident tracker, perform root cause analysis, and close issues within defined timelines.Monitor the implementation of audit recommendations and follow up on corrective actions.Provide training and guidance to staff on risk management and compliance matters.Knowledge, Skills & Competencies RequiredCore SkillsStrong knowledge of industry and government regulations in finance and ITES (BPO).Ability to assess and recommend policy changes, new processes, and systems to management.Up-to-date understanding of audit industry practices and the ability to implement best practices.Strong focus on customer experience and stakeholder expectations.Functional CompetenciesStrong analytical skills to interpret audit findings accurately.Effective planning and scheduling skills to implement audit plans successfully.Ability to clearly communicate audit findings across all organizational levels.Acts as a catalyst for change, getting buy-in and building systems to sustain improvements.Comfortable having assertive discussions to enhance audit governance.Other Soft Skills RequiredSelf-motivated with high confidence.Strong attention to detail and ability to work under pressure.Excellent organizational and time management skills.Ethical integrity and ability to analyze complex data.Capable of multitasking and working independently or as part of a team.Strong interpersonal, communication, presentation, and report writing skills.Education & Experience RequiredProfessional certification: CA / MBA / CPA / CIA (preferred).Minimum 5 years of experience in managing a Risk Management function.Strong background in contractual and regulatory reviews.Good understanding of telecom regulations across global markets.

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