Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice - post-paid/ prepaid, data etc.)
Execute marketing promotions, display and store experience schemes
Comply to all HSW guidelines and impart knowledge about HSW
Key Result Areas/Accountabilities
Sales
Achieve TNPS & EQ.
Deliver revenue targets for the store
Increase revenue per footfall by aiding customers' purchase decisions
Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store
Ensure and monitor quality of acquisition through the store
RoI
Achieve profitability (Return on investment) targets for the store
Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
Customer Service
Manage higher retention and achieve customer satisfaction for walk-in customers
Store Management
Ensure adherence to store processes in terms of documentation and systems
Ensure infrastructure / store upkeep
Maintain availability of stock at the store while adhering to norms
Ensure appropriate product placement & displays at store
Core Competencies, Knowledge, Experience
Good communication skills
Awareness on technology advancements & new digital product knowledge
Continuous Learning & Empowering Talent
Building Team Commitment
Leads Decision Making & Delivering Results
Products, Services and Technology Knowledge - Consumer
Sales Planning and Forecasting
Problem Solving
Must have technical / professional qualifications
Essential : Graduation - Regular
Desired : post - graduation in business management/MBA
work ex: 1 - 4 years
Experience of retail store and customer relationship management
Revenue Target achievement and cost management.
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