Job Description

Ready to build the future with AI?
At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting Applications for the role of Manager - Retail Operations Team!
In this role, the incumbent will support retail space optimization efforts to enhance customer experience, drive sales, and ensure efficient product placement. The role requires a detail-oriented professional with expertise in space planning, floor planning, and retail operations. The incumbent will work closely with cross-functional teams, assist in data analysis, and contribute to the implementation of strategies that maximize the use of physical retail spaces while ensuring seamless execution of merchandising initiatives.
Responsibilities
Space Planning & Planogramming:
Assist in designing and implementing optimized store layouts using space planning software/tools.
Support the development and delivery of planograms across various departments to improve product visibility and sales.
Help assign store assortments to planograms (POGs) to ensure alignment with the client's presentation objectives and store layout.
Floor Planning & Store Layout Optimization:
Assist in executing the client's business strategies related to space planning, store layout, and supply chain tools.
Maintain and update centralized records of store layouts to ensure optimal space utilization and consistency across locations.
Identify and help reduce discrepancies between recommended and actual store space by implementing efficient planning practices.
Use data analytics to support decisions regarding product assortment and shelf space optimization in alignment with the client's sales objectives.
Collaborate with the retail and design teams to assist in creating effective floor plans that reflect the brand's identity and enhance customer engagement.
Operations Support & Team Collaboration:
Support the team in delivering retail space planning and optimization initiatives for the client.
Assist in monitoring SLAs, business performance metrics, and customer satisfaction levels.
Help manage day-to-day operational activities, ensuring smooth execution of processes and timely issue resolution.
Contribute to staffing and hiring processes by assisting in identifying resource needs and supporting onboarding activities.
Support performance tracking, competency development, and career progression initiatives within the team.
Cross-Functional Coordination:
Work closely with store managers, marketing teams, and operations teams to support the execution of space planning and merchandising initiatives.
Assist in coordinating communication between internal teams and external stakeholders to ensure smooth execution of retail strategies.
Gather insights from the client's business teams and contribute to reporting, updates, and process improvements.
Qualifications We Seek in You!
Minimum Qualifications/Skills
Bachelor's or Master's degree in Retail Management, Operations, Architecture, Civil Engineering, or related fields.
Prior experience in retail operations, space planning, or store layout optimization.
Preferred Qualifications / Skills
Strong analytical skills and ability to support data-driven decision-making.
Good organizational and prioritization skills to manage multiple tasks effectively.
Proactive approach with attention to detail and a strong work ethic.
Ability to adapt to different work environments and schedules as required.
Strong problem-solving, communication, and collaboration skills.
Familiarity with space planning tools like JDA/Blue Yonder, Relex Solutions, Nexgen, Dotactiv, Apollo Retail, or similar platforms.
Proficiency in Microsoft Excel, Power BI, Tableau, and other data visualization tools.
Why join Genpact?

• Lead AI-first transformation - Build and scale AI solutions that redefine industries
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required