Job Description

Ready to build the future with AI?

At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.



Inviting Applications for the role of Manager - Retail capability

In this role, the incumbent will support retail space optimization efforts to enhance customer experience, drive sales, and ensure efficient product placement. The role requires a detail-oriented professional with expertise in space planning, floor planning, and retail operations. The incumbent will work closely with cross-functional teams, assist in data analysis, and contribute to the implementation of strategies that maximize the use of physical retail spaces while ensuring seamless execution of merchandising initiatives.
Responsibilities

Identifying, diagnosing, and prioritizing end-to-end process improvement opportunities across retail value chains, from merchandising and pricing through supply chain, stores, and customer operations Designing target-state (TO-BE) operating models, value streams, and process architectures to support scalable, standardized, and digitally enabled retail operations Leading AS-IS process discovery and documentation efforts, validating pain points, control gaps, and performance drivers through data, workshops, and stakeholder interviews Determining the most effective BPM, automation, and technology enablement approaches required to realize process transformation goals Analyzing operational inefficiencies, cost drivers, cycle-time bottlenecks, and service gaps, and supporting the implementation of improvement initiatives to capture measurable benefits Translating business and operational needs into process requirements, functional specifications, and solution design inputs for ERP, OMS, POS, CRM, and BPM platforms Supporting the definition of KPIs, SLAs, and governance models to ensure ongoing performance management and continuous optimization Evaluating current and future-state process maturity, control frameworks, and compliance requirements across retail operations Structuring and facilitating process workshops, design sessions, and stakeholder walkthroughs to align business, IT, and operations teams Creating and delivering executive-ready process maps, transformation roadmaps, and business cases to drive leadership alignment and investment decisions Partnering closely with Vice Presidents and Assistant Vice Presidents to plan, structure, and run internal and external governance forums, including steering committees, operating reviews, and transformation cadence meetings Owning the orchestration of client engagement logistics, including scheduling executive workshops, coordinating stakeholder participation, and managing end-to-end client visit planning to ensure high-impact, outcome-driven interactions Supporting VP and AVP leadership in preparing for executive-level discussions by developing meeting agendas, briefing materials, and decision packs for client leadership, internal governance, and program steering

Qualifications We Seek in You!

Minimum Qualifications/Skills

Bachelor's or master's degree in business administration, Operations Management, Supply Chain, Information Systems, or a related discipline. Prior experience in BPM consulting, process transformation, or retail operations

Preferred Qualifications / Skills

Strong analytical skills and ability to drive data-led process and operational decisions. Strong organizational and prioritization skills to manage multiple transformation workstreams effectively. Proactive mindset with high attention to detail and strong ownership of delivery. Ability to adapt to different client environments, operating models, and engagement schedules. Strong problem-solving, communication, and cross-functional collaboration skills. Familiarity with BPM, workflow, RPA, and retail enterprise platforms used in operations. Proficiency in Microsoft Excel, Power BI, PowerPoint, and other reporting and visualization tools.

Why join Genpact?

Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobManager


Primary LocationIndia-Bangalore


ScheduleFull-time


Education LevelMaster's / Equivalent


Job PostingJan 12, 2026, 4:13:18 AM


Unposting DateFeb 11, 2026, 12:29:00 PM


Master Skills ListOperations


Job CategoryFull Time