Job Description

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
As we expand our operations in South India, one of the fastest-growing bus markets in the world, we are looking for a motivated & driven Regional Operations Manager to help us drive operational excellence.
Based in Bangalore, this is an exciting opportunity to play a pivotal role in ensuring the seamless execution of our ground operational excellence, data analysis and vendor management processes!
About the Role

• Manage day-to-day interactions with operators, ensuring seamless service and supporting vehicle preparation and customization
• Manage a team of Operations Associates on the ground, guiding them to execute daily tasks efficiently and ensuring overall operational success
• Build and nurture strong relationships with bus stations and operators, fostering collaboration and smooth operations
• Monitor and improve operational KPIs, ensuring operators adhere to our processes and standards, while identifying and solving risks
• Work with operators to optimize platform data and processes, gathering feedback to drive improvements
• Support operators with training content for drivers, ensuring they provide excellent service and meet quality standards
• Conduct and manage audits, as well as gather stakeholders' feedback to ensure operators comply with safety regulations and operational standards
• You will travel across South of India (30% of time)

About You

• Bachelor's degree in business, engineering, or a related field
• 5-7+ years of work experience in operations management, ideally within rapidly scaling startups in transportation, logistics, mobility, or delivery sectors
• Experience in managing and training ground team is a strong plus
• Experience in designing operational processes is a strong plus
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
• Deep understanding and expertise in the South India consumer tech landscape
• Resilience to navigate and thrive in fast-paced, high-pressure environments.
• Keen attention to detail with an unwavering pursuit of excellence
• You are organized and autonomous, have a team and customer-oriented working style and consider yourself a travel enthusiast with a proactive attitude towards challenges
• Fluent in 2 of the languages: Kannada, Tamil, Telugu, and Malayalam

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location, please check out this link:
Why Join Flix?
At Flix, you'll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you're ready to grow and lead your journey, Flix is the place for you!

Skills Required