Job Description

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About Us

About Us: We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services. Our solutions are delivered by our 10,000+ experts who live our passionate, bold, and authentic values. At AMS India, we deliver customized RPO solutions across to global brands in Consumer, Digital & Technology, Engineering & Industrials, Investment, Retail Banking, Insurance, Pharmaceutical & Life Sciences, Professional Services. AMS India has 1,100+ employees and offices in 7 cities in the country. We bring a deep understanding of the local market, and we use that with the best international practices that AMS has to offer to deliver integrated solutions.###

Purpose and Position in Organisation

The Manager will work closely with the key assigned client account(s) to ensure that the day-to-day services are provided effectively and efficiently, in compliance with the account's service level and contractual obligations. Liaising closely with the applicable onsite recruitment team for each client, the Manager will help provide optimum performance and will act as the primary point of escalation for any operational issues. They will be responsible for reporting performance and progress of all client accounts in accordance with the agreed governance arrangements. They will monitor for any trends or challenges, with a view to determining continuous improvement strategies.###

Key Accountabilities

Leadership: Conduct regular 1:1s and quarterly performance/development conversations with plans for all team members. Achieve effective talent management evidenced by retention metrics or voluntary turnover within thresholds. Drive agreed % increase in MyAMS engagement score (targets set by function/region). Ensure team adherence to contractual obligations. Meet productivity targets and budgeted placements/FTE. Act as coach and mentor to support roles, optimizing resources and governance processes. Role model leadership for administration teams. Manage Team Leaders and Principal Specialists (30-60 HC). Serve as focal point for complex issue escalation and resolution. Ensure team utilizes implemented tools and works efficiently to deliver results. Promote AMS global processes and provide guidance to Team Leaders. Ensure appropriate training and support for team members. Monitor productivity against SLAs and key measurements. Client Hold regular meetings with key stakeholders. Maintain customer satisfaction within agreed service levels. Innovation & Business Development Deliver continuous improvement projects to agreed annual targets (e.g., location strategy, resourcing, process efficiencies). Promote efficient usage of digital automation and technology Operations, Compliance & Finance Maintain up-to-date operations manual and process documentation. Achieve agreed % accuracy in data, reporting, and systems. Ensure delivery of team tasks within SLAs/KPIs and client satisfaction ratings. Comply with policies, procedures, ISO standards, and complete mandatory training.###

Key Responsibilities

Client: Act as escalation point for client issues; analyze trends to identify improvement opportunities. Attend client meetings to present/report on performance and services delivered. Collaborate with AMS Account Teams to ensure client satisfaction and scope enhancements, evaluating impact on team size/structure. Innovation & Business Development: Drive best practices and operational excellence through process efficiency reviews and improvement plans. Ensure effective use of digital automation and technology. Operations, Compliance & Finance Manage scope, governance, and compliance of contracts; address scope creep. Work with Senior Manager for Client Services or Client Operations Director to understand forecasts and scale operations accordingly. Review forecasts and budgets to ensure appropriate team size and structure. Collaborate with AMS Business Intelligence team to create reporting templates, metrics, and processes. Liaise with senior stakeholders to stay informed on risk registers and account plans. Implement effective reporting approaches to measure and compare team performance.

Details

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Reference

AMS28577


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Closing

31/01/2026


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Location

India, Pune


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Schedule

Full Time


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Business area

Administration


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Sector

Investment Banking


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Employment Type

Permanent