Job Description

Job Title:

Reception Manager

Experience Required:

4-8 years in reception, administration, or customer service with at least 2 years in a supervisory role

Job Summary:

We are looking for an experienced and well-organized Reception Manager to oversee front desk operations and lead the receptionist team. The ideal candidate will ensure smooth visitor management, excellent customer service, and efficient day-to-day front office functioning while maintaining a professional and welcoming atmosphere.

Key Responsibilities:

Supervise and manage the reception/front desk team. Ensure efficient handling of incoming calls, emails, and walk-in inquiries. Maintain a professional reception area and create a welcoming experience for visitors and clients. Oversee scheduling of appointments, meetings, and visitor logs. Implement and monitor front office policies, procedures, and standards. Train, motivate, and evaluate receptionist/front office staff. Resolve client/visitor issues and escalate when required. Coordinate with administration, HR, and facility teams for support services. Maintain daily/weekly/monthly reports on reception operations.

Requirements:

Bachelor's degree in Business Administration, Hospitality, or related field. Proven experience as a Receptionist, Front Desk Executive, or Office Administrator. At least 2 years of team management/supervisory experience. Excellent communication and interpersonal skills. Proficiency in MS Office and front office management systems. Strong organizational and multitasking abilities. Professional appearance and customer-focused attitude.

Salary Range:

Competitive, based on experience and industry standards.

Job Type: Full-time

Pay: ₹50,000.00 - ₹60,000.00 per month

Work Location: In person