Manager, Quality And Training

Year    Mumbai, Maharashtra, India

Job Description


Job description:
Please note: We are a remote-first organization so you can work from anywhere in India Name. You may be required to travel to our Mumbai office based on business requirements or for company/team events.

This pivotal role spearheads the training and development of budding writers transitioning into medical communications. Responsibilities encompass crafting an intensive onboarding program, offering comprehensive feedback on deliverables across medcomms, medinfo and publications, ensuring timely completion of training, and driving ongoing skill enhancement.
Job responsibilities:

  • Train and prepare new writers with no prior medical communications experience to work in a high-performance team via an intensive onboarding program aimed at developing both core writing and soft skills necessary to be successful as a scientific writer in a fast-paced agency
  • Help trainees understand client needs and expectations from agency medical writers to facilitate their transition from academia to a career in medical communications
  • Review and provide detailed feedback on writing different types of publications and/or medcomms deliverables
  • Ensure trainees complete the onboarding training program (internal and external) in a timely manner while meeting training benchmarks
  • Ongoing skill development for the writing team based on client and internal reviewer feedback and evolving industry and business needs
  • Translate client feedback to training requirements
  • Plan and execute annual training plans based on needs assessments
  • Develop new training modules or refresh existing content
  • Equip team to handle new project types
  • Train new reviewers and quality managers
  • Develop training content and deliver webinars for pharma medical affairs teams and sales force based on sponsor requirements
  • Support career progression plans through skill building
  • Support client stakeholders in driving quality management activities and programs
Qualifications and prerequisites:
  • Demonstrated experience and strong interest in training and coaching trainee scientific writers to successfully transition from academic research or clinical fields into a career in medical communications
  • Entrepreneurial mindset to be able to identify, decipher, and address evolving people development needs, without prior experience or reference points
  • Ability to use a healthy mix of nurturing feedback and hard metrics to drive training outcomes as well as providing clear critical developmental feedback when needed
  • At least 4-5 years of core medical writing experience in a medical communications agency or a pharmaceutical company
  • Reviewing expertise across therapy areas and document types
  • Strong editorial skills and a keen eye for detail
  • Excellent spoken and written English
  • Exceptional time management skills
  • Very strong quality focus in all aspects of work; experience with managing team quality will be a bonus
  • Deep understanding of all aspects of medical communications and current with industry developments \xe2\x80\x93 experience with medcomms and medical information will be a bonus
  • Experience in developing training curricula, instructional design, or e-learning content will be an added advantage
  • MD/PhD or similar advanced degree; ISMPP CMPPTM certification or willingness to undergo certification
  • Ability to work effectively with cross-culture teams spread across different time zones
Additional information: CACTUS is a culture-driven company powered by its people, their passion, and their inspiration. All Cactizens live by the culture and values that define us. We value people for their talent, personality, competency, and the ability to learn and grow. We create a work environment that allows people to thrive and show their best performance. We believe in meritocracy. We take pride in our diversity. We strive to embrace diverse voices and create an inclusive workplace. We encourage all Cactizens to talk openly about their ideas and opinions and provide feedback to anyone who is a part of CACTUS, regardless of designation, experience, or seniority. We also encourage them to place their trust and be open to differences in opinions and feedback. About CACTUS: Cactus Communications is a science communication and technology company. We specialize in AI products and solutions that improve how research gets funded, published, communicated, and discovered. We offer editorial, translation, education, and training solutions for researchers; strategic and tactical scientific content solutions to global life science organizations; AI-powered scholarly publishing products for journals and researchers; and solutions for science dissemination and engagement with peers, public, and policymakers for wider research outreach. We have offices in London, Princeton, Singapore, Beijing, Shanghai, Tokyo, Seoul, and Mumbai; a global workforce of over 3,000 experts; and customers from over 190 countries. Awards and recognition:
  • Cactus Communications has consistently ranked among the top 20 on the global list of the Top 100 Companies for Telecommute Jobs since 2016.
  • Recognised as \xe2\x80\x98Employers of the Future\xe2\x80\x99 two years in a row in 2023 and 2022, in a study by LeadUp Universe, Fortune India and Work Universe
  • Recognised as One of India\xe2\x80\x99s Top 100 best Workplaces for Women by Great Place To Work\xc2\xae in 2022
  • Winner of \xe2\x80\x98Best Innovation Leveraging AI Services\xe2\x80\x99 at AWS AI Conclave 2022
  • Recognized as one of the Best Companies for Millennials 2019 by Times Ascent and Learning & Organisation Development Roundtable
  • Emerged as one of India\xe2\x80\x99s Top 10 Safe Workplaces for Women in a survey conducted by Rainmaker in 2019
  • Ranked #1 among India\xe2\x80\x99s Great Mid-Size Workplaces by Great Place to Work\xc2\xae Institute in 2017

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Job Detail

  • Job Id
    JD3213559
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Mumbai, Maharashtra, India
  • Education
    Not mentioned
  • Experience
    Year