Job Description

Job description:CACTUS is a remote-first organisation and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events.We are seeking a dynamic and results-oriented Manager to join our Publications Support Services team. The ideal candidate will have a proven track record in managing operations, ensuring high-quality publications support, and driving continuous improvement. The Manager will oversee day-to-day activities, manage team performance, and drive strategic initiatives to support the overall goals of the organization.
The role requires a strong focus on customer satisfaction, planning and organization, results orientation, and the ability to solve complex problems. As a leader, the Manager will be responsible for driving the performance of the team, ensuring effective processes, and delivering excellent support to internal and external stakeholders.The PSS team offers a full range of services to meet authors publication needs, including conducting a literature review, selecting journals appropriate for their manuscripts, preparing their manuscripts for submission with technical content review and language edit, and assistance with the journal submission process.Apply today and join us as we revolutionize the world of academic publishing! Job responsibilities:

• Oversee project and task prioritization, workload management, resource planning and hiring to ensure efficient delivery operations and meet organizational targets.
• Manage daily allocation of work through effective capacity utilization of freelancers, contractors, and the inhouse team.
• Identify gaps / areas of continuous improvement in operational processes from the client experience perspective, and lead measures/projects to consistently improve overall client experience.
• Audit communication and process compliance on the various service components to ensure adherence to specified best practices.
• Support with new services and/or modify existing services in response to evolving researcher needs in a dynamic researcher ecosystem.
• Create, update and manage service deliverables and delivery processes, including SOPs, deliverable templates, and guidelines for Freelances and reviewers to ensure consistent high quality of all deliverables.
• Supporting freelancers/contractors.
• Oversee performance and engagement for Associates/Senior associates in delivering high quality services to clients by ensuring adherence to operational processes, quality, training, timelines, and efficiency objectives.
• Resolve customer/stakeholder issues or concerns in a timely and efficient manner. Build productive and collaborative relationships with key client stakeholders (freelancers and other teams within Cactus).

#LI-REMOTE Qualifications and prerequisites:

• Masters degree or higher in any discipline.
• Must have prior experience working in Scientific / Publishing industry or similar domain.
• Formal project management qualification (Lean / Six Sigma / PRINCE 2) or experience at an equivalent level preferred.
• 3+ years of operations management experience. 2+ years of experience in a people/team management role.
• Experience working with cross-functional teams.
• Experience working in a fast-paced, deadline-driven environment.

Application process:Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds.For this role, the process starts with a take-home Assessment, where candidates will have agreed upon timeline to complete the task. This is followed by a technical interview with the hiring managers, and the final round will be with the HR Business Partner. All interactions will be conducted virtually via MS Teams.Equal OpportunityOur hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.Accelerating from AnywhereAs a remote-first organization, these are essential attributes we look for in all our candidates.

• Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
• Documenting work that brings everyone on the same page.
• Maturity to choose between synchronous and asynchronous collaboration.
• Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

About Us:At Cactus Communications, we break barriers between science and researchers. We are a science communication and technology company. We specialize in AI products and solutions that improve how research gets funded, published, communicated, and discovered. At CACTUS, we champion an "accelerate from anywhere" culture that fuels our high-performance mindset. Flexibility isn't just a benefitxe2x80x94its the cornerstone of our productivity. By empowering our teams to work when and where they thrive best, we ensure innovation, drive, and excellence remain at the heart of everything we do. Together we, Power research. Empower people.

Cactus Communications