Job Description

Manager (Project Communications):

Job Purpose:

To serve as the

primary customer point of contact during the Project Execution phase

, ensuring effective project communication, technical coordination, and smooth execution. The role involves independently handling project-related communications and addressing technical matters within their expertise, while escalating complex issues appropriately.

Key Responsibilities:

Act as the primary interface for customers during project execution, ensuring clear and consistent communication throughout the project lifecycle. Monitor and track project progress; regularly update customers and internal stakeholders. Address routine customer queries, technical clarifications, and basic system-related issues directly. Escalate complex technical issues to the appropriate internal experts while maintaining thorough documentation. Coordinate with Design ,Engineering, Production, Quality teams to ensure timely project deliverables. Manage project documentation including technical submissions, inspection reports, and customer communications. Prepare and circulate Minutes of Meetings (MoM) and follow up on action points with all stakeholders. Ensure smooth handling of customer inspections, acceptance tests, and commissioning-related activities. Provide periodic reports on project milestones, risks, and mitigation measures. Support the overall goal of customer satisfaction by ensuring transparent, proactive, and professional communication.

Qualifications & Skills:

Education:

B.E. / B.Tech in Electrical, Electronics, or relevant engineering disciplines preferred.

Experience:

Minimum 5-7 years in Project Coordination, Customer Relations, or related roles in Defence and Aviation sectors. Strong technical understanding to independently handle project discussions and technical clarifications. Effective written and verbal communication skills. Strong organizational and documentation abilities. Familiarity with Defence project protocols, documentation standards, and inspection processes. Ability to work independently under tight schedules and manage multiple projects simultaneously. Customer-centric approach with focus on timely resolution and proactive communication.
Job Type: Full-time

Pay: ?800,000.00 - ?1,150,000.00 per year

Benefits:

Cell phone reimbursement Health insurance Leave encashment Life insurance Provident Fund
Schedule:

Day shift
Supplemental Pay:

Yearly bonus
Education:

Bachelor's (Required)
Experience:

Defense & Aviation: 10 years (Required) Project coordination: 10 years (Required) CRM: 10 years (Required) Customer handling: 10 years (Required)
Location:

* Coimbatore, Tamil Nadu (Required)