Professional Services is made up of Project Managers, Solution Architects, and Solution and Technical Consultants. We deliver customer implementation projects and provide continuous services that empower Basware customers to adopt, optimize, and accelerate the benefits of their Basware solutions and services. We work directly with our clients or through our network of implementation partners to ensure that every solution is delivered on time, within budget, and to the highest quality standards. Our implementation methodology is based on best practices that have been refined over years of experience. Team description:
Basware\xe2\x80\x99s Professional Services Team is responsible for the implementation of customer requirements using Basware software solutions and services. With a target to serve customers beyond expectations, the team is constantly working and innovating to deliver S2P solutions. The team is working and continuously improving the customer experience by providing optimized solutions to meet the customer requirements. Key role responsibilities (\xe2\x80\x9cYour Contribution\xe2\x80\x9d) The Professional Services Team is seeking a proactive and results-oriented Manager to lead a team of solution consultants. Reporting to the Director of Professional Services, the Manager will play a pivotal role in expanding and guiding our team to deliver world-class consulting services to Basware customers. This role requires a strong commitment to demonstrating and driving Basware values while fostering excellent cross-functional relationships to ensure optimal service delivery and identify opportunities for improvements. The Manager will be instrumental in driving customer success alongside their team and ensuring alignment with global guiding principles in all operational aspects. Your responsibilities include: Leading the Business:

• Strategy and operational plan : Communicates function and team goals and objectives to own team members. Together with team members set individual performance objectives to be achieved to drive the team/group goals.
• Change Leadership : Communicates change activities to own team members. Supports the implementation of change initiatives by making sure the change plan is executed in own team.
• Customer Experience : Drives own team to deliver exceptional customer experiences, highlights and celebrates cases of outstanding customer delivery.
• Innovation: Plans and develops initiatives for continuous improvement within own team and adjacent teams.
• Depending on the business requirements, might perform individual contributor\xe2\x80\x99s tasks and activities in addition to people management duties.

Leading the Team:

• Managing the Team : Responsible for activities related to the employee life cycle, including resource planning, recruitment, goal setting, performance, and development discussions according to the people clock, retention, and exit. Completes required approvals according to people processes and policies.
• Providing Clarity and Driving for Results : Guides the work and/or projects of own team members. Holds regular discussions with team members to give feedback and review progress, creating clarity and focus.
• Coaching and Developing : Support the personal development and well-being of team members while providing coaching and mentorship to help team members achieve their goals.
• Building a High Performing Team and Culture : Recognizes and celebrates success in own team. Proactively manages undesirable behavior when it occurs. Demonstrates Basware values (We Drive Customer Value, We are Bold, and We take ownership) and ensures they are lived by daily inside own team. Acts according to the Basware leadership model by building a high-performing team and a culture of empowerment, trust, and delegation with accountability, inspiring, coaching, and developing own team members. Collects and acts on feedback to continuously raise the engagement level in the team and sub-teams (when appropriate).

Skills & Requirements

To thrive and succeed in this role, we expect you to have the following skills:

• Minimum 5 years of experience in a managerial role, preferably within a Professional Services or similar environment.
• Demonstrated ability to lead teams to achieve business objectives and deliver exceptional customer experiences. Candidates should showcase a collaborative approach to problem-solving and be comfortable working with business leaders/owners to gain buy-in.
• Outstanding interpersonal, presentation, verbal, and written communication skills are essential for success in this role.
• Strong understanding of change management principles and experience leading teams through change. This includes effectively communicating change activities and supporting the team through transitions.
• Ability to coach, mentor, and develop team members is crucial. Candidates should demonstrate a commitment to the professional development and growth of their team members.
• Demonstrated ability to build and maintain a high-performing team and culture ; this includes fostering an environment of collaboration, trust, and accountability while ensuring well-being.
• Strong customer management skills , including the ability to influence clients\xe2\x80\x99 choices and ensure exceptional customer experiences.
• Flexibility to work outside of regular business hours when necessary to accommodate the needs of the team and clients for addressing urgent matters.

It will be valuable if you also possess:

• Understanding of P2P and/or financial business processes and Basware product knowledge
• Master\xe2\x80\x99s degree in business administration/management/computer science or equivalent.

Education

• Master\xe2\x80\x99s degree in business administration/management/computer science or equivalent.

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  We Drive Customer Value
  
  
  We Take Ownership
  
  
  We Are Bold

About the company

Basware is how finance leaders in global enterprises can finally automate their complex, labor-intensive invoice processes and stay compliant with regulatory change. Our Accounts Payable (AP) automation and invoicing platform helps companies achieve a new level of efficiency \xe2\x80\x93 in a matter of months \xe2\x80\x93 while reducing errors and risks. We bring a unique combination of true automation, complete coverage, and deeper expertise to make it all just happen for our customers. That\xe2\x80\x99s why the world\xe2\x80\x99s most efficient AP departments at 700+ global customers rely on Basware to handle over 170 million invoices per year. Joining Basware means you\xe2\x80\x99ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we\xe2\x80\x99ve pioneered. You\xe2\x80\x99ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees\xe2\x80\x94we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where: We Drive Customer Value , We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.