Job Description

DescriptionPosition at GroupM NexusManager - Product Training, GroupM India Offshoring Team, India(Gurgaon, Bangalore, Mumbai, Chennai, Hyderabad, Pune, Coimbatore, Kolkata)Job SpecificationTitle:Manager, Product TrainingDiscipline:Choreograph Product Deployment G Operations Location:London (or NYC)WHO WE ARE LOOKING FORThe Manager, Product Training, will be responsible for creating, executing and ongoing development of training curricula and learning content across the assigned proprietary product applications. They will ensure all hands-on users of the applications arewell-equipped to utilize our products to their full potential, leading to increased engagement and success.The role will report to the Director, Product Training and will work in partnership with subject matter experts in the assigned Product G Engineering pillar, and in collaboration with other Enablement functions such as Product Marketing and Support to deliver a consistent and compelling training oxefxacx80ering.WHAT WILL YOU DO?xe2x97x8f Collaborate with Product team SMEs to ensure a deep understanding of product functionality, features, and benefits. Translate this knowledge into engaging training material and programs that cater to dixefxacx80erent learning styles, and that are scalable across clients, regions and user segments, using a variety of delivery methods, including e-learning courses, self-help materials, web-based tutorials and trainer-led workshops.xe2x97x8f Develop and maintain knowledge base documentation that translates technical information into relatable, use case-driven how-to content.xe2x97x8f Identify areas of training needs and assess user challenges with adoption of our applications. Develop and implement learning strategies to address these needs. Monitor progress and suggest continuous improvements to our training oxefxacx80ering.xe2x97x8f Measure the exefxacx80ectiveness of training programs and make data-informed decisions to improve them continuously.xe2x97x8f Work with the Enablement and Marketing teams on supporting materials and communication strategies to equip users with the knowledge and skills to leverage product capabilities exefxacx80ectively.xe2x97x8f Proactively keep up to date with the latest thinking on training and development methods and techniques and bringing forth ideas and recommendations as to their application.WHAT WILL YOU NEED?xe2x97x8f Substantial experience with training needs assessment, content design, curriculum development and delivery, and program coordination, with a proven ability to drive tangible end user adoption.xe2x97x8f Solid understanding of adult learning principles, modern training techniques and training measurement frameworks.xe2x97x8f Exceptional communication skills, both written and verbal, with the ability to communicate complex technical concepts to non-technical audiences.xe2x97x8f Proven experience in designing eLearning content. Experience with Articulate360 would be a bonus.xe2x97x8f Proven experience in writing technical user documentation.xe2x97x8f Proven experience in designing and facilitating technical training in both a virtual and face-to-face setting.xe2x97x8f Familiarity with product development, lifecycles, agile working structures, project management.xe2x97x8f Display high energy and the ability to work in a fast-paced environment.xe2x97x8f Ability to work exefxacx80ectively in a global setting across localities and time zones.