Job Description

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Minimum qualifications:

Bachelor's degree or equivalent practical experience. 10 years of experience in either system design or reading code (e.g., Java, C++, Python, etc.). 10 years of experience troubleshooting technical issues for internal/external partners or customers. 3 years of people management experience.


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Preferred qualifications:

Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field. 15 years of experience managing projects and working with analytics, software coding, or customer-side web technologies. Ability to navigate business organizations, manage multiple cross-functional stakeholders and consult optimal solutions. Ability to manage ambiguity, overcome tests, and scale effectively across a large organization and a highly distributed team. Excellent communication skills, with the ability to adapt messages to both technical and business audiences.

About the job

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gTech's Tools, Automation and Infra (TAI) team leverages deep user insights and gen AI technology to improve or automate Google's Ads customer support experiences. TAI team partners closely with gTech ads support teams, product teams, and engineering teams to simplify our Ads support products and build the productivity tools ecosystem for gTech users. We are leaders of the customer experience, advocating for big-picture goals, feature requests, and offering product improvements backed by data-driven insights. Our work enables gTech teams to deliver delightful support to our customers.



As a Manager of Product Technology Managers on the Tools Development and Automation team, you will be responsible for leading a team of individuals managing solutions that make our broader gTech support and services organization more efficient. You will help drive the development of tools and will be involved in ideating required product features and designing/implementing quick and scalable solutions. You will work with Google's infrastructure to handle big problems over large datasets.




In this role, you will be working as a part of an Engineering team responsible for developing and supporting tools, prototyping proofs of concept, and writing/reviewing technical design documents to meet the needs of our services teams. You will adhere to Google's software development best practices and work in close partnership with other Project/Product Management and Engineering teams.


Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.



To learn more about gTech, check out our video.

Responsibilities

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Ensure that technical solutions are designed in a way that enable other investigative teams to easily access data for operational reporting and data visualization. Collaborate with Product Engineers to enhance core platforms and create applications using standard and Google-specific software development tools. Partner with internal stakeholders to establish technical road maps that accomplish our business purposes. Understand ambiguous, open-ended business problems and produce an actionable, results-oriented strategy to solve those problems. Build and action product architectures and solution roadmaps, including the design of infrastructure necessary to support the business purposes of our stakeholders. Create launch programs with partners to ensure that new products and feature releases are tested before broad-scale deployment. Perform implementation reviews, new product features and ensure the prompt and proper resolution of technical tests. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.