Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team \xe2\x80\x93 one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Manager, Product Experience Design
PXD Manager (Level 6)
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team \xe2\x80\x93 one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Manager, Product Experience Design
Job Overview
We are looking for a brilliant and passionate design manager to join our Global CX & Design team at Mastercard. Mastercard is one of the leading companies in the growing fintech space. The Mastercard CX & Design team are a global multi-disciplinary team of designers, researchers and strategists, whose goal is to create and scale differentiated and innovative experiences that fuel Mastercard\xe2\x80\x99s business. We are looking for a talented and passionate UX Design professional with strong visual design skills to join our team. If you\'re excited to be part of a winning and innovative team of designers working on cutting edge digital products, Mastercard is a great place to grow your career. Join us and help create new experiences that shape the future of payments and financial services at a global scale.
Your Role at the Company:
- Identifying critical moments and opportunities across end-to-end product journeys that will better address customer needs and differentiate experiences
- Facilitating stakeholders\xe2\x80\x99 understanding of the journey and collaborating with the team to identify which product or feature level opportunities yield the biggest customer impact
- Leveraging product data and market research to identify opportunities for both new products and existing feature improvements
- Defining the right problems to solve through ongoing research in partnership with the Research and Product Management teams
- Ensuring that design concepts fully explore multiple options, and that appropriate testing is conducted to determine the best solution
- Guiding the team in the creation of the product vision, providing expansive perspective and influencing stakeholder decisions through hypothesis testing and competitive research
- Crafting engaging experiences that drive adoption and use in-market through thoughtful and usable interaction, content and visual design
- Creating experience prototypes to evaluate product and end-customer assumption
- Leading junior designers to ensure new features are elaborated upon in a way that balances user and business needs. Ensure new feature designs are tested and iterated when appropriate.
- Localizing solutions to specific regions, as needed. This may include design, researching what is appropriate in each country, researching what competitors do in similar scenarios, in order to make more thoroughly considered design decisions.
Your Qualifications & Expertise:
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